Captive Conversations, The Hospitality Podcast · 2026-07-03 · 59 min
Opening a restaurant is one thing. Opening a restaurant with no hospitality experience, carrying every pressure yourself and then using that failure to shape a career in hospitality technology is something else entirely. In this episode of Captive Conversations, Adam sits down with Aaron from ePosaibility and Hops for a deeply practical conversation about restaurant ownership, operational pressure, implementation, adoption and what hospitality businesses really need from technology. Aaron shares the story of launching a ramen restaurant after returning from Hong Kong, the lessons he learned from failure, his time at Boundary during COVID, and how that operator experience now shapes the way he thinks about Hops, ePossibility and supporting hospitality teams. The conversation explores transferable hospitality skills, P&L understanding, guest experience, technology adoption, implementation, inventory management, financial control, customer support and why operators need more than shiny software. A grounded and honest conversation about learning through pressure, building better systems and understanding the operation before trying to fix it.
Jade Craig - What Hospitality Can Learn From a Lifetime of Building Communities76 / 100
Max Shipman - The Hospitality Marketing Channel Nobody Measures59 / 100
Bonus Clip: The Wild Story Behind Popeyes' UK Launch | William Connors
Will Fearnley-Whittingstall - Why Hospitality Cannot Afford To Become Faceless
Loyalty Starts Before the Order - by Georgina