The B2B Podcast Index
Index
All categories
MarketingSalesSaaSFinanceHROpsLeadershipCustomer SuccessAI & DataProductStartups & FoundersRevOpsEngineering & DevTools
MethodologySubmit
Best of:MarketingSalesSaaSFinanceHROpsLeadershipCustomer SuccessAI & DataProductStartups & FoundersRevOpsEngineering & DevTools
An independent project byFame
SearchBest episodesGuestsInsightsMethodologySubmit a podcast
Index/Leadership/Building a Business that Lasts
Building a Business that Lasts artwork

Building a Partnership That Lasts: The HW Contracting Story

Building a Business that Lasts · 2025-07-09 · 54 min

0:00--:--

When the 2008 recession hit the multifamily construction industry, two longtime colleagues - Peter and the other co-founder - were laid off from their jobs in Jacksonville. Rather than retool into a different field, they obtained their general contractor's licenses and started HW Contracting, unsure if they'd survive until the economy recovered. The first few years were brutal: they took any work available (shipping crates, siding repair, commercial buildouts) while their dream was custom homes and remodels. Their partnership nearly broke under financial stress and role confusion - they were even offered their old jobs back but chose to stay. Hiring a business consultant helped them establish separate lanes: one runs field operations, the other handles back-office, finances, and contracts. Over 15 years, they've grown the company significantly, particularly after specializing in roofing. Key to their success is unwavering trust rooted in shared Christian values, a decision-making ethos around "doing the right thing" (even when it costs money), and now deliberately teaching their team problem-solving methodology rather than just handing down solutions. Both speak candidly about managing dual stress of business ownership and family life, delegating authority, and building a culture where team members feel safe making decisions within guardrails.

Key takeaways

  • →Clear role definition and non-overlapping responsibilities reduced conflict dramatically and emerged as critical after the first 4-5 years of trial-and-error overlap.
  • →Trust grounded in shared values and a commitment to 'doing the right thing' for customers - regardless of cost - became the foundation that kept the partnership stable through early hardship.
  • →Teaching team members the 'why' behind decisions and asking them to solve problems before you step in develops better decision-makers and reduces dependency on ownership.
  • →Having a trusted partner to share the emotional burden made entrepreneurship bearable in the early years; being offered their old jobs back became a pivotal moment where they recommitted to building their own company.
  • →Establishing clear KPIs and primary responsibilities for each leader - plus backup capability - ensures accountability while enabling time away without catastrophic business disruption.

Topics in this episode

Problem-solving methodologyDelegation and team developmentHW ContractingGeneral contractingRoofing specializationPartnership structure and rolesMulti-family constructionJacksonville construction marketChristian business valuesLeadership through teaching 'why' not 'what'

Questions this episode answers

How did HW Contracting get started and what was the original business idea?

The co-founders were laid off from a large multifamily builder in Jacksonville during the 2008 recession. Rather than leave construction, they obtained general contractor's licenses and started HW Contracting in 2011. Their original dream was custom homes and remodels, but early on they took any available work (shipping crates, siding repair, commercial buildouts) to survive, eventually specializing in roofing.

What nearly destroyed the partnership in the early years and how did they fix it?

Overlapping responsibilities, unclear roles, and financial stress created constant conflict and arguments. They hired a business consultant (described as a therapist, coach, and psychologist) who helped them work through their issues and establish clear lanes: one founder runs field operations while the other manages back-office, finances, and contracts. Once roles were separated, most problems resolved.

What is the most important factor that has kept their partnership together for 15 years?

Trust rooted in shared Christian values and a commitment to doing the right thing for customers, regardless of financial cost. Both founders know the other will make decisions based on integrity and what's best for the business and customers, not personal gain.

How do they now approach delegating to their team to avoid burnout as the company scales?

Rather than solving every problem themselves, they teach their team the 'why' behind their decision-making process and ask team members what they would do first. This develops better problem-solvers and reduces dependency on ownership, allowing leaders to take time away - one founder is planning an RV trip out west in June while running his portion remotely.

Were they ever tempted to give up and go back to working for someone else?

Yes - their original employer even offered them their old jobs back after the company recovered from the recession. However, both founders knew they wouldn't do it alone, so they recommitted to each other and stuck with the business, which they credit as the turning point toward eventual success.

Conversation analysis

Computed from the transcript - who did the talking, and the words that came up most.

Share of words spoken

  • Speaker A45%
  • Speaker B39%
  • Speaker C17%

Most-used words

sure31better23money22long20problem20back17team17sometimes16early15call15different14started13saying13trying13didn12construction12

Episode notes

The founders of HW Contracting share their 15-year journey from getting laid off to building a successful roofing business together, highlighting the realities of partnership, narrowing business focus, and balancing work with family life.

Full transcript

54 min

Transcribed and scored by The B2B Podcast Index.

Speaker A: Have you ever started a business and wondered, uh, how you're going to get it all done? Uh, some of you have a partner. Maybe you don't. In this episode, I'm going to talk to the guys from HWA Contracting, talking about the early years when they got laid off from their job, and then they had to start a new thing. They had to endeavor this entrepreneurial effort and never done it before. They created a partnership, which is also really difficult. So we talk about all the nitty gritty, the things that work, the things that different didn't, and how they have not just survived, but thrived over the last 15 years and done that with families and all the other things to go along with life. Without any further ado, here's my interview with the guys from H.W. contracting. Hey, guys. Welcome to the show. Hey, Rich. Rat was me. So we've known each other for a long time. I don't even know how long. How long?

Speaker B: You and I go back to middle school.

Speaker A: That's true. That's a very long point. I'd like to not admit how long it was. I just did podcast a little while ago with a guy who was 85, and he kept calling me a young man. And I was like, I appreciate that because it's not how I always feel. But y' all have been in business together for how long? When did you start the business? Uh, 2011. So just try 15 years. 15 years. And so I'd love to unpack. Like, why? Like, uh, what. What. What was the catalyst to kick the thing off? Because usually when people start the business, there's a lot of risk involved. It's like, I'm leaving something, and some people leave. Some people, it's like they. They. They lost a job or they had a major life change. Like, let's just try this new thing. And some people are just like, well, oh, no, we got this dream. Let's try it out. So what was Yalls kind of origin story in that process?

Speaker C: This was not a dream.

Speaker A: It was a necessity.

Speaker C: We both got laid off from the same company. Uh, we worked for a large multifamily builder in Jacksonville, up and down the southeast here. And the economy tanked in the early 2000s, and we were casualty with that. And so there was a choice. Get out of construction, find a career in something else that was available, or start a business. And hopefully by the time the economy rebounded, we had a successful business or a stable business.

Speaker A: Now, had either of y' all ever run a business before that?

Speaker B: No.

Speaker A: No. So this Was. This was the first time and you know, how long that, uh, you. Elizabeth Singer swim.

Speaker B: We didn't want to retool. Neither one of us wanted to go back to school, learn something different. We enjoyed what we were doing in construction and the type of work we were doing qualified us to get our general contractor's license, which in, in the tiers of contractor licenses, that's, that was at the top. So we were both able to get that license and that allows us to do any, any type of construction and unlimited scope of construction.

Speaker A: So when you started the business, I, uh, know now you focus a ton on roofing, but when you started the business, what was the focus of the things that you were doing? Was there anything and everything that you could get your hands on or what. What was the. What did you decide? This is what we're going to do?

Speaker C: First couple years, yeah, it was anything that would pay the bills. But the idea was custom builder, custom remodeler. That was the goal, end goal. And we had started working our way to that. But yeah, the first year or two is whoever had something that would pay.

Speaker B: We got a call one weekend, somebody needed shipping crates built and they had a budget and they told us what it was. We said, yeah, we'll do that. Built shipping crates. Our first job was wood rot, siding repair, I think was our first job. And the dream was, like Peter, uh, said, custom homes, custom remodels. Then we got into commercial build outs, you know, helped you guys build out your space. And yeah, that's what we thought we were going to do. Our dream was to build, you know, stuff that you see in magazines. And that was the, the direction we were going.

Speaker A: So talk about in those early years, especially people, you know, glamorize entrepreneurship, the business ownership as this. Like, you're going to have freedom and you're going to have money and you're going to have purpose. And I find a lot of times you actually end up with none of them. In the early years, you don't have any money and you don't have any freedom and you don't really know what your purpose is. Uh, there's.

Speaker B: I'm not going to say there's nothing glamorous about it. It gets better if you, if you stick with it. But in the early years, there was nothing glamorous. I mean, you know, they say blood, sweat and tears, arguing vehemently, uh, with a view. We gotta. We're partners.

Speaker A: Yeah.

Speaker B: So it's like, like a marriage and, and kind of fleshing things out and Stuff like that, you know, not making enough money. What are we going to do? Arguing about that. It is not pretty.

Speaker C: Should you go back and work for somebody else?

Speaker B: Yeah, yeah.

Speaker A: Do birthday or that decision.

Speaker B: Yeah. And at one point, we were offered our old jobs back. That company came out of the recession, and they're, uh, actually came out really well. They're. They're a great company. They did offer the jobs back, and we decided to stick with it, which I think it's like, as far as entrepreneurship goes, we can talk more about this if you want to later. Sticking with it is the hard part, but if you stick with it and you do it right, there is more happiness on the other side.

Speaker A: Yeah, I mean, that's true for both of our stories. You know, we. I mean, I remember plenty of years where I just thought, I don't know, we're going to make this work. And that was without the stress of a partner. But I think partnerships are interesting because, well, Dave Ramsey always says partnerships sink ships. But, you know, you all have made it worthy, rare. It is made it. But at the same time, there is also a little bit of, like, I would think. I'm just guessing, because I've never had a partner like a shared burden, you know, where it's like, at least. At least you're not the only one who knows what the pain is that you're currently enduring. Enduring where nobody else, when you run it solo, nobody else really knows what you're actually going through.

Speaker C: I think there's a lot to that. If either one of us had to do it, uh, by ourselves, I think we probably shut it down and go work somewhere else. Uh, maybe not now that we've got an established company, but the beginning, I tell you, when they offer us our jobs back, we like, talk to each other. Like, if you go, I gotta go, or vice versa. I'm not gonna do this by myself. Because of that same shared burdens, shared experience. We're fortunate that we actually can do each other's job, but we actually thrive and totally separate spheres. That he does one thing, and that's kind of his lane, and I do the other things.

Speaker A: So talk about that. And how long did it take you identify the fact that you do do different things better in your own lanes.

Speaker B: I think early audits kind of blended.

Speaker C: We worked together for four years prior

Speaker A: to starting our company, so we already

Speaker C: knew each other pretty well. So it didn't take a terribly long time to start flushing out the lanes. But maybe the first four or five years we did probably have some overlap and some toe stepping and things which caused some headaches along the.

Speaker B: When we switched to Dojo's roofing, it got really clarified. I run the field. Peter runs the back office. But to your point earlier about entrepreneurs and maybe it being a little easier if you have a partner, in some ways it is. It's not as lonely. I think entrepreneurship can be very lonely.

Speaker A: Sure.

Speaker B: When you have a partner, it's not quite as lonely. You have someone that you can go to. And even now if I'm having a problem in the field, I call them, hey, here's the problem we're having. It's going to cost us some money. How do you think we should work this out? So there's some benefits to that, right?

Speaker A: Yeah. Because for me, you know, having never had a partner, would argue that my wife is kind of like my partner. But she's. I mean she is certainly in life, but she's not in the business because she doesn't have any context for other. Whatever. Other than whatever I tell her, you know what I'm saying? And so, but it was interesting because you kind of compared partnerships to marriage because there's a little bit of that. But then you're also, also marry, you know, not the other obviously. But uh, and so there's all these dynamics going on. There's real marriage, uh, there's kids, there's business. There's a stress that actually having to make enough money to, you know, not just pay because the other thing is there's two of you. So you got to basically business has got to produce twice as much. You know, even in the early days it's be enough to even just keep your lights on your own houses versus for me at least I just had to do my own thing, make enough for one person for a while and that's good enough, you know, one family. So talk about that dynamic a little bit of like the at home life and how that overflows with the business life and kind of things that have gone well, maybe even some things that haven't.

Speaker B: Uh, so for a majority of the time I have not brought the work stuff home to my wife with like vent to her and stuff like that. I don't know if it's good. I think in a lot of ways it's good. I've started to talk to her more recently about things and I think I probably should have been doing that more along the way. But what I didn't want to do is bring the crap home and burden her with that.

Speaker A: Yeah.

Speaker B: So I Internalize a lot of that. And, uh, maybe there's some pros and some cons with that. I've started to kind of let her in more on those things recently. And now actually she's her. Our wives are actually employees of the company. So I've got her working on a few projects and stuff like that. So early on I internalized a lot of it. Maybe shouldn't have, but I. I didn't want to bring a bunch of work crap hole.

Speaker A: What's interesting is a lot of people say you shouldn't do. You shouldn't bring work credit home, basically. And I'm an external processor, so it's very hard for me to pull things in. And if I do, it doesn't last very long and it usually explodes. So Clarin generally has like heard all the things all along. The danger is, I think when you, at least for me historically, is when I've only shared the negative things, especially about when there's people problems. And, uh, she's like, well, I don't know why that person still works here. Like just spirit. I'm like, babe, it's not that easy. There's a lot of other things involved. She's like, I know, but you always complained about them. And I'm like, she bore you to sheep people sometimes. I usually see it. It just takes me long enough to figure it out.

Speaker C: Or is a reminder that sometimes there's good things about that person too.

Speaker A: For sure.

Speaker B: You just are invented the bad. You only.

Speaker C: You only invented the bad as a person.

Speaker A: That's right. So I wonder about. I mean, how's that worked out, like for both of y'.

Speaker B: All.

Speaker C: So for me, my wife and I, we've always shared. She worked up until recently, uh, within the last year, uh, she had a job. So she would come home, tell me her headaches and hard tell her the headaches and that. I mean, it caused problems at times, but mainly because just us as people, humans, you know, we sometimes say something and it causes an argument over something, but then we just had to work it out and send it. But we never really had a problem sharing. And if cost pro, we just figured it out like, all right, well, maybe we should have just handled it that way, right?

Speaker A: So what have you learned, you know, over the years? Things that maybe you didn't do as well together in business partnership in the early years that maybe you have learned over 15 years that you do a little bit better job of now. What are some of those, like, things that maybe didn't go well in early years, if you've now kind of learned how to do better,

Speaker B: I mean, I think communicate a lot of it boils down to communication and, and identifying the lanes that you're going to work in. When there was overlap, I think there was probably the most problems. And then, you know, kind of deciding, hey, all right, you know, Caleb's going to be, you know, kind of the operations side of the business and Peter's going to be running all the, the admin side, the back end side, insurance contracts, payments, all financials, all that stuff, you know, and they, they very rarely cross these days. In the early days, they crossed a lot and we weren't making enough money and that GM causes, um, more problems. Uh, but I think maybe just not having clear. I did a clearly communicated roles and responsibilities probably led to a lot of grief. In the early years, we had to hire a consultant to help us iron

Speaker A: out like a media year.

Speaker B: She was like a combination of a therapist, a business coach, a uh, psychologist, and got in a room and literally argued it out and she helped us, you know, work sometimes.

Speaker C: You went to work?

Speaker B: Yeah, yeah.

Speaker C: I think it's establishing those lanes. And eventually we just kind of, it took us a few years, pray that, but we finally worked through and had those lanes. Like I said, we both can step in and help the other one do things when they're traveling or need. But you still have kind of like.

Speaker A: Yeah. I always say it's like everything can't be everybody's responsibility. Right. An example, it's even when you with team members. You know, one of my biggest pet peeves is when people take a task and assign it to multiple people. I'm like, you can't do that. You can't do that. In the same way that you can't tell, you can't say, hey, kids, go unload the dishwasher. And I'm like, who's going to unload the dishwasher? When I say that, uh, the answer is no, no one's going to do it.

Speaker B: Why?

Speaker A: Because they're like, why? But I thought he was going to do it. I thought she was going to do it.

Speaker B: Why?

Speaker A: But it's her day. Well, I did it yesterday. And arguably us as adults aren't that much different than kids. Like nine times out of ten. And I don't think we should treat our employees like they're our children. That's not the same thing. But, but, but as people, that is kind of the same outcome. And I'm always like, regardless of how high up an organization is Even at a true partnership level, I think knowing, like, what are my key responsibilities? Like, what are the things that if I don't do anything else this week, what are the three to five things that I have to do to keep this thing going?

Speaker B: Yeah, uh, for sure. And I think what I think about is as we grow, as we've gotten bigger, the dollars get bigger, responsibilities get bigger, and we start doing more projects, identifying what I don't think we've done a great job of, uh, is like, identifying a key, uh, who's going to run this segment. And that's probably something I think we need to get better at is. All right, this is your responsibility. You're going to run this, and if you need my help, let me know.

Speaker A: Right.

Speaker B: And whether it's he and I or assigning the team member to do that and then, and then making them responsible for it and then just following up, you know, I think as you get on in business, those roles have to be more and more clear, more and more defined. Yeah. Like you said, if you tell two people to go do it, it's probably not going to get done.

Speaker A: Well, even, even like for Chris and I, I mean, we've been working together for as long as y' all have, actually for 15. This is their 15th year, which is crazy. And while we're, uh, not technically partners on paper, it still operates a lot like that, you know. And I know for me, like, my job in general is care for vision and culture speak on stages, which includes stuff like this and keep money in the bank. And if I'm doing those three things, then I'm doing my job. And he's got a whole, uh, list of a few things. Care for clients, care for the team, and go sell new things. You know, if he's doing those three things, he's doing his job. That said, either one of us could do the other person's role on any given Sunday if we needed to, and we're happy to, you know, if he's. I want him to go have a vacation and be with his family and hang out and not have to worry about answering his emails and phone and vice versa. I want to have that backup because I think a lot of people neglect that in business, especially solopreneurs. They don't have that, like, backup. Because I spent, gosh, probably a decade, you know, where I had no backup. I had no while I didn't anywhere to fight with. I also had nobody to, like, go, hey, can you just handle this while I'll take a break for A minute, you know.

Speaker C: Right.

Speaker B: Um, I think, uh, trust is the other thing, like, we have talked about. Like, if you don't have trust or someone has violated the trust, that's where I think partnerships really start to break down. I trust Peter intimately. Like, our, uh, families are friends. Like, I don't have to worry about the financial side of the business because I trust that he's making the right decisions. And even if there was a wrong decision, like, hey, all right, you know, you made it. Let's talk about how we're going to do something different next time. Same thing with the field. Hey, that may be a bad call, but it. We haven't violated trust, and I think that is the key component. If you don't trust your partner or your key guy, that is going to lead to a lot of heartaches. I think that's why a lot of entrepreneurship, uh, partnerships fail.

Speaker C: I mean, we both know the other one's going to do what is right and what's best. Not only for the customer, for the company.

Speaker A: Sure.

Speaker C: Because we follow. You know, we have an ethos. We have a moral guy. You know, we're both Christians, and we both are very strong, and we're like, what's the right thing to do?

Speaker B: Right.

Speaker C: Whether it's going to cost us a lot of money or not, what's the right thing to do? And that's what we try to make all of our decisions on is, at the end of the day, we do the right thing, it's not going to sink my battleship. One wrong thing, that might cost me even 10,000 bucks. We had a roof leak, and the right thing was do fix it. The guy's like, how much is it going to cost you? I was like, man, I'm gonna. I was like, uh, I don't know. We're gonna fix it, and I'll tally to the end. We'll figure out what we can do better next time.

Speaker A: That's right. You learned some good lessons, though, with an $8,000 fix.

Speaker C: We went the red on that job, but, you know, that was seven years ago, and here we are still three times the size of the company. So we just. We do the right thing, and that's how we make our decisions.

Speaker B: You generally can't be wrong if you're doing the right thing for the customer.

Speaker C: Yeah.

Speaker B: You know, we could talk about maybe there was multiple right ways to handle it, and maybe we would prefer it be done a different way, but you can't fall. I tell my team the same thing. If you can't get a hold of me. If I'm in a meeting, I'm in a podcast. Phone's off.

Speaker A: Sure.

Speaker B: At your default is just do the best thing for the customer and I can't be mad at you.

Speaker C: Right.

Speaker B: Maybe, maybe I would have gone well about these. I can't be, uh, now we can maybe talk about a different way we could have done it. Maybe that would have cost us less money or something like that. But I'll never fault you for doing what you thought was best for the customer.

Speaker A: Well, I always say too, like, you know, I believe that a part of a leader's responsibility of team is to create a space where people have the opportunity to fail, just not fail catastrophically. I don't want them to destroy themselves. I don't want them to destroy the business. But there's very few things that'll actually do that. There are some. And I want to put some guardrails on to protect from those things. But, but in general. And again, not to make the kid analogy again, but it's kind of like kids too. It's like as, as, as kids grow up, you got to let that rope out a little bit because they're going to have to go figure it out on their own one day. And it's in my best interest as a leader for my teams to be able to function without me. I think one of the mistakes is that tons of small businesses make especially is that the owner just is completely unwilling to even let the rope out a little bit on people. And they, uh, just want to control so much. And then they're stressed out, worn out and ready to quit because they work 80 plus hours a week and have no other way to do it because they're not willing to let their team, like, make some mistakes.

Speaker C: So that was when I was not answering the phone. Just not.

Speaker A: It's your qualifying is to figure it out.

Speaker C: And then you call back in 30,

Speaker A: 40 minutes, hey, what'd you need? I figured it exactly. That's the best.

Speaker C: What was your. What was your solution? And then usually it's a good one or you say, hey, that was a great solution. Here's another option.

Speaker A: Next time I might have done this.

Speaker B: Yeah. So what I'm trying to do right now. So me and my family are taking the trick out west in June. We're going to do similar to what you did. And I don't remember if you stayed connected during that month. You did not. Okay. So I'm going to stay connected.

Speaker A: Yeah.

Speaker B: I'm going to run my portion of the business remotely while we RV out west. Similar to what you great time. What I'm trying to teach the team that kind of works directly under me is my thought process. How I process problems. Really what our job in construction, uh, everything's a fire and our job is problem solving. Every day for sure. Every day of the week we're problem solving. So I'm trying to teach them. Not the what, I'm trying to teach them the why. Why I think through things the way that I do so that they can learn my thought process. And if they understand my thought process, hopefully they end up with where I would have ended up. So I'm not teaching the what as much as I'm teaching. Here's the why. I came to this decision and I'm actually when. When they call me with a problem instead of me solving the problem right now, I'm saying, okay, I know the answer to this. What is your answer?

Speaker A: A hundred percent.

Speaker B: Walk me through what is your answer and when that doesn't work, what's your next thing? And uh, make them walk through that. That's what I'm trying to do now instead of solving every problem. Because if. If they know you'll solve every problem, they'll just call you every time.

Speaker A: Absolutely. Yeah. I think that's a great example. Is the best thing to ask somebody when they bring you a problem is what do you. What are you going to do about that?

Speaker C: And what's your solution? What do you.

Speaker A: What do you think we should do? And I always tell people too. One of the things I've learned is my instinct in the early years would be like, don't do that. Do this instead. And now sometimes I actually, if I think I have a better idea, but their idea is not a horrible one. I would almost rather them do do their idea. And I'm m like, let's just see what happens. Because number one, it might actually be better than my idea, number one. Number two, you know, it's like if I'm constantly having to correct them, they might not want to bring me a suggestion. And I would rather. So I tell people all the time, like, don't. Number one, don't bring me a problem without a potential solution. And number two, I've heard of the analogy is like when somebody brings a monkey into your office, they take it back out with them. You know, the monkey's the problem. So like leave your monkey mouth. Yes.

Speaker B: Don't throw a hand grenade in and shut the door.

Speaker A: Yeah, no, take. You're going to take it back with you, and you're going to be responsible enough to actually help solve it. And that's not selfish. That's actually for their good and for the company's good as a whole, not just for me, because they then become more valuable, not just for the company, but for themselves. And so I have the opportunity to pay them more because they're going to take on more, which means the company could take on you more.

Speaker B: Yeah, there.

Speaker A: It's enough for that as well.

Speaker B: Through that process, I've had a few instances where I ask them, hey, what's your plan? How would you solve this? And they come up with an idea that I hadn't thought of that was actually better than my idea. Uh, that's when I'm like, okay, we're winning now. You're bringing me ideas that I hadn't thought of. So thank you. Keep doing that.

Speaker A: Yeah, I mean, when you get the right people in the right seats, that's what they do. I mean, there's plenty of people on our team now. They're so elite compared to, you know, even me in the early days. You know, like Natalie, who helps run your accounts. Like, she's freaking sharp, you know, I mean, that girl is so smart. She, I, I don't want to denigrate anybody else in the office, including myself, but she's probably the smartest one in the office. Like, her brain just works really good, you know, and she's able to come up with ideas and she'll bring stuff the table and I'll be like, oh, I've not even thought of that. Like, uh, that's a whole different level of where we're, you know, where we're going. And then you start to get, start to see how companies really scale beyond the founder. In fact, uh, a lot of companies don't see their, like, most exponential growth until the original founders replaced. I think about this with like Bozard Ford, for example. Bozard and Lenny are good friends of ours clients. And, and Bo's grandfather started Mozart Ford. I think his grandfather.

Speaker B: Yeah, the original location was right there in St August, off the main. Major ag there right up smaller.

Speaker A: Oh, yeah. But, but if you look at the transition even from Beau's dad to him, him and Leti have exponentially grown it to a different level. It's incredible, you know, from where in the country. Yeah, it's crazy. But, but, but he has done it from a different level of leadership and growth and thought than probably his dad or granddad ever could have. You know, and sometimes, like, getting the right People in helps a company grow beyond them sometimes.

Speaker C: I heard somewhere that it could have been a Dave Ramry thing. It could have been in any one of those leadership things that sometimes a company's limiting factor is the boss or the owner, 100% is their capacity to handle stuff.

Speaker A: Yeah. You call it the leadership lid. I mean, uh, whoever the leader is is the limiting factor on the business. And sometimes the best thing you can do is actually get out of the way or increase your own capacity and knowledge.

Speaker B: Yeah.

Speaker C: So one thing I think we're trying to do better now is create a team that because we're in no delusion, if him and I left now, the company stops for sure. So we're trying to create a company that, that's not the case. And you know, we've got a five to ten year plan where we want a company that actually could run without our direct input on a day to basis. Um, and part of that I think is and we're lucky we're in a male dominant kind of industry. We have a couple girls that work with us and we could be pretty straightforward with it.

Speaker A: Sure.

Speaker C: And so when I, when they come to me with their things, sometimes I just tell them like, look, solved a problem, it's like, I pay you to solve this.

Speaker A: As I said, solve the problem.

Speaker C: And as, as long as you don't do these things, I, I'll probably live with it. We'll go over it, we'll see if there was a better solution, but just solve it. Yeah, that's what I need you to do for sure.

Speaker A: So y' all done a lot of transition over the years. You, you talked about when you started, you did all kinds of things, whatever will pay the bills, you know, so most become screwing some light bulbs. I'll come screwing light bulbs if I need to, to, you know, put some money on the, in, in the bank. But now you've really, you know, narrow narrowed that focus. You're like, okay, now we're focused on roofing. So what was that transition like of going identifying, you know, the products or services, if you will, that, that you are best at, that you're most profitable at, that you like the most, whatever it may be. How have you learned to narrow the company down? Because I see that a lot with a lot of companies over time as they start to narrow their focus when they find what works really well.

Speaker C: So we had to learn the word. Now, uh, that was very tough. When you know, him and I, we came from the do side of construction. We were like you said, Neither one of us wanted to own a business. I think we might have. It passed through our mind that we were kind of forced into it. And here we are. Like, we knew how to do this stuff, so it's hard to not go do it.

Speaker A: Sure.

Speaker C: Right. And to say no one in the beginning for him. And I say no, if, if it requires me lift a hammer, then I'm going backwards. So that was the first step. And then as we started adding people, they knew we had the ability or that we came from certain types of construction and learning and teaching them. No, we have to say no. Because we are only going to focus on this thing called roofing. Because if we try to be everything to everybody, we're. We're just going to go backwards.

Speaker B: We were failing, miserable, yet trying to be everything to everybody. We were doing commercial build outs, we're doing custom remodels, we're doing, trying to do new construction. And we had our first new construction ground up house. And we kind of stumbled into roofing. A good, a good friend of mine from church, I, uh, was remodeling their kitchen and it went really well. Good project. You know, let's say it was $60,000 kitchen. At the end of it, he was in the roofing business on the distribution side. And he actually be great for your podcast. He's an amazing guy. He started coming to me saying, if you can sell a $60,000 kitchen, you can sell a 15, $20,000 roof. Like, man, I literally said, I will never be a greasy roofer, Never. And he, uh, pounded on me for over a year, year and a half. And I can't remember what the catalyst was.

Speaker A: It was we were having a fighting,

Speaker B: we were having a bad remodel. The remodel was going badly, and we were having multiple bad jobs as we were trying to grow, we were trying to bring people in to manage our jobs. Peter and I weren't on the job every day anymore. We were losing control. And we, neither one of us were happy about that. Customers aren't happy. We're burning relationships. And I, uh, said, all right, I'm gonna dip my toe. And leasing money, we're bleeding money to

Speaker C: make it just stop. We're like, what if it takes to fix it?

Speaker B: Yeah, I suddenly dip my toe into this reefing water and just see what it's about. And I think right about then, Hurricane Matthew hit. So that was a big boost. And literally one day, Peter and I are in the office. We had a. We were in one room together. We were basically sitting Side by side.

Speaker A: Sure.

Speaker B: Peter said, uh, where's this cash flow coming from? So I think that's the roots, man. And he said we should do more. So then we were going to do both.

Speaker A: Yeah, sure.

Speaker B: And brought a guy in to kind of run the roofing division. And that went horribly bad poor.

Speaker A: So for us, we made a horrible deal with him.

Speaker C: Like, he was going to get a huge cut. I'm kind of glad he flaked.

Speaker B: We had like an up off it sharing thing, and it went really south, and it forced me to get into the roofing side of our business. Hands off.

Speaker A: Sure.

Speaker B: So now I'm out selling roofs. I'm managing the installs. I'm, you, uh, know from ground up,

Speaker C: you know, and I took over all the construction stuff from ground up, Execution up, estimating and running the accounting. So while we were doing that, the roofs just kept growing and the money just kept. And I kept looking at how long it took us to get to the dollars of the other jobs. I'm like, faster turnaround. I was like, do you want to do this anymore? He's like, I don't really want to. I was like, I really don't want to run another construction job. I say, what if we just did roofing? And another thing you heard through the grapevine a long time ago, someone said, pick something, get good at it.

Speaker B: Uh, pick one thing and get really good at it.

Speaker C: That's what we've done that.

Speaker A: And we've always done new roofs.

Speaker B: Yeah. And, you know, you could. You could make an argument that there's all these construction. But, you know, set all that aside with. With a re. Here's what did it for me. Typical bathroom remodel, let's say. Master bath remodel, let's say, you know, full thing, gut and redo, reshape all that. Let's say it's $20,000. We were doing a $20,000 roof in one day. That $20,000 bath remodel would take six weeks. Oh, it was a painful six weeks. We're in the customer's house, and there's dust everywhere. And even though you told them dust is going to be everywhere, they complain that dust is everywhere. We'd flooded a couple houses about, uh,

Speaker C: six weeks on site, not counting the pre.

Speaker A: Sure.

Speaker B: Yeah.

Speaker C: It's weeks.

Speaker B: So we were turning that 20 grand, um, over every day.

Speaker C: Yeah.

Speaker B: And let's. Let's just assume profit margins are the same. They're close. Why were we doing the remodeling?

Speaker A: Doesn't make any sense.

Speaker B: Doesn't make any sense. So we went. We just said, one day we're going to stop doing it. And people would keep calling us, hey, I need this remodel done. No, we had to learn that hard work. No, in the beginning, we felt get

Speaker C: bad previous customers or referral cash or we just do.

Speaker B: You're afraid you're losing money. You're afraid you're giving up money. So I got the money. I'll hire you, whatever you want. And you're. And it was so hard to turn that money down at first, sure. But it was the most empowering, freeing thing we ever did, was say no. Because now with roofing, we have one material vendor, we have a dumpster vendor, and we have a crew. That's M IT. When you're a GC, you have 20 vendors, no doubt you're in the customer's house. Everything's going awry. You know, it can be done well. We just weren't doing it well.

Speaker A: You know, there's two things specifically that you said that I think really stand out. One is learn the word no. Somebody told me one time, and this has really had a big impact on me. They said, because I'm a yes guy, too, I like this. But, yeah, we'll figure it out. We'll do it, no problem. Even if I don't know how to do it, I'll. We'll figure it out. And they said, every time you say yes to one thing, you're saying no to a thousand others. And I was like, oh, I hate saying no. And saying yes actually means saying no, because you can't actually do everything. There's only so many hours a day, only so many days in a week. And so you do have to decide, like, what am I uniquely suited for? And from, uh, a business perspective, what keeps the money in the bank? What has good cash flow? What has good profitability? What are we good at? What creates good systemization, all that. And the second thing, you didn't explicitly say this, but it's actually a really interesting thing to point out, because it's affected me, too, is the ability to do things, in other words, like hammer on the job, is actually sometimes a limiting factor, if you want to mean by that, is it's like, you know, I. I wear a lot of different hats, and one of them, I get to work at the church of 1122 and help with all kinds of things. Marketing, communication, strategy, media, all kinds of stuff. And my, uh, boss there, who's the first boss I've ever had, ironically, my whole life I was talking about something. I was like, well, I can just do it if I need to. And he's like, no, don't let people know you can do that. And he meant it from a perspective of, I need you to lead the thing. I don't need you to do the thing. And those are very different things. And, uh, that's very hard for me because I do actually like doing the things. Like, I like firing up a thing and doing a little design or creating a little program or whatever. Even though I'm actually a jack of all trades, master of none, I'm not the person that should be designing the thing, even if I can, uh, better than most regular people. I'm not the person that should be coding the thing, even. Even if I could do it. M. Better than most regular people, because I'm not as good as the person who's the expert at it and really does it well. And I've had to learn both of those things really big, especially people that are listening. Those are good lessons to take away. Learn to say no to the right things. Learn to say yes to the right things. Know when you say yes, you say no to a thousand others. And sometimes the ability to do the thing is actually a limiting factor. It's also helpful, I mean, because you know what it should be and what it isn't. Uh, yeah.

Speaker B: I think one of the most dangerous things you can say is, I'll just do that.

Speaker C: Yeah.

Speaker B: And anytime I catch myself in the field doing something, I regret for sure. Almost exclusive. A, uh, hundred percent. A hundred percent regret. Like, why am I here? This is a waste of my time. I, um, could have paid someone to do this and saved a ton of time. So my. My goal is to always solve a problem without me being the solution to that problem. Like find other ways to do whatever that task is that needs to be done. That, sure, I could go solve it, but it's going to take me three or four hours. I'm going to be hot and sweaty. I'm going to be pissed off. Who can I get to go do this? And every time I end up going to do it, I'm upset with myself. And when I get someone else to do it, I am so relieved that I did 100%.

Speaker A: I read this book not that long ago by a guy named Dan Sullivan called who Not How. And it makes me think about what you were talking about there, which is a lot of times we think, how am I going to get this thing done? But the right question to ask, especially as a Leader is who can help me get this thing done, you know, And I've definitely been. I still do. I mean, 26 years later, I still. I'm like, let me just do it. But I also think from a team member's perspective, if you hear your leader or your boss say, I'll just do it, that's like the worst thing they could say to you. Like, if I say to somebody, it's like the insult. Just give it to me, I'll do it. What I mean is, you're clearly not getting it done, so. And I'm not. I'm not bothered by it. Like, I can carry more. Give it to me. And that's not good. It's also moderately arrogant as the leader to just make that assumption. And it's better to just let people do their jobs. I read this other book. I forgot what it was called, but one thing that stood out to me, they were really talking about kids, But I think it relates to team members too. And they said one of the worst things you can do for a child, but also for a team member, is to take their task. In other words, if it's something that they should do, you should let them do it. And I think that's true for team members as much as it is kids, which is let them do it. You know, it might be a little slower, it might not be exactly what you'd hoped for, but that the only way they can learn, which is the only way they can get better, which only way the company can get better.

Speaker B: Yeah, more reps for sure. Keep doing my fully guy. On the way here, one of our sales guys. Yes. Quote it. It's more reps. The more reps you do, the easier this is going to get. So reps, reps, reps. Struggle your way through it, and each time it'll get better for sure.

Speaker A: So in the last few years Now, I mean, 15 years in is a long time, basically. Generally, if you can make it 15 years, you can make it as many years as you want. That's kind of how the math work. Uh, but what's next? What do you hope for in the business that maybe isn't there yet that you're working towards? Like, what is the thing now that you're working towards that you kind of hope for, for the future?

Speaker C: I think for me and I think for Ko2, our conversations, that company that can run itself without my hour by hour, direct input all day, 40 hours a week. I think I heard it for you. I want to get to a point where I want to be 20% in the business and then take 80% and be working on other special projects like working for the church or going on mission trips or doing some other impactful things like getting more involved with the Builders Care association that I'm on the board of and he's the president of the N.R.F.S.A. up here in the Northeast Florida area. Being more involved in some of those things that I think just be more or help be fulfilled.

Speaker B: Yeah.

Speaker C: And having to um, rehome, grow the

Speaker B: business and not be as critical to the day to day grind. Empowering other people to do the things that we do on a day to day basis, I think that's the next step for growth. I think, I think right now we are probably the limiting factor for sure. And we have to get comfortable getting out of that. And it's probably, it'll probably mean hiring someone in. So then that, huh. E rate's a financial thing, you know, that we got to work through. So I, uh. So we haven't like we want to grow every year. We don't, we haven't, we don't. We're not really good at sitting down and defining what that number is. But year over year we've grown.

Speaker A: That's how I feel it.

Speaker B: So there's a big thing right now with private equity coming in and buying home services companies, including roofing companies. It's slowed down a little bit and we're not, we're not big enough to be attracted to a company like that. And it's really not our goal.

Speaker A: Sure.

Speaker B: But I do look through it, look through the lens of being sellable and here's why. To be sellable, somebody has to be able to buy the business and the business basically run right. So you need systems and you need management and stuff. If Peter and I are the business, it's not sellable.

Speaker A: That's right.

Speaker B: And right now Peter and I are the business.

Speaker A: Yes.

Speaker B: So nobody could come in and buy HW and run it. They'd have to jump in and do exactly what we do, you know, which a lot of time we're in the day to day grind. So what I'm wanting to do is not because we want to sell, but just because if we are sellable, then we've solved a lot of these other problems. Right. And then options. He and I have options and we have a little bit more freedom. So that's where we're headed.

Speaker A: Yeah. I think it's probably about the same time as far as years in business. I started thinking to myself, I was actually at an event and somebody, uh, asked me the big question is like, what happens if you hit by a bus? I'm like, well, that's kind of a dark thing. Then I just kept saying it. People like, could you stop talking about like, diet all the time? I'm like, I know, but like, I want this place to be a place where other people have the opportunity to grow and thrive. And if I were to walk on the street, head by bus, not that there's that many buses going by, but you get the idea. What happens? Does the business last a week, six weeks, six months, six years, 60 years? Like, and huh. What needs to be true in order for it to last 60 years, you know, or indefinitely?

Speaker B: I, I, so the school bus test, I can't remember which author came up with that.

Speaker A: Uh, I was Simon sent. I mean, send it to me.

Speaker B: Yeah, I think I've heard the same thing. So like, I get nervous if he and I are in the truck together. We're going to an event together or something. Like we're on an airplane going to San Diego for an os boarding. Is it like, like, man, if we both go down.

Speaker A: So really we've been waiting. Insurance. That's all right.

Speaker B: Our wives were taking cuss.

Speaker A: Well, the ticket up, but the T calls part.

Speaker B: So now, like, what is a major burden on me and in a positive and a negative way is like, we have this whole team around us now. We're up to 20. 20 employees. Roughly.

Speaker A: Roughly 20. Yeah.

Speaker B: 19, something like that.

Speaker C: They could take the four our wives out. Take four out. So we're roughly 17.

Speaker A: Sure.

Speaker C: Lives that depend.

Speaker B: And those families, and they're my families now depend on us every day. And that tremendous burden, if something were to happen to us, the, the company, you know, will fulfill. Yeah, I'm sure they could clobble along and, or, or another roofer would come in and take our contracts or whatever. I don't know. But all the everybody's gone lbs place to work.

Speaker A: Exactly. And that. And that's the heart behind solving the problem. So I read a book and I mentioned a lot of books, but when I say I read a book, I never read a book. I listened to it, but, uh, I listened to a book called Clockwork by a guy named Mike Michalowitz. And it was actually before I took this RV trip back in 2020 that you were talking about earlier. And he talks about the idea of building the business in a way where you can take 30 days off. And the reason he says 30 days makes a ton of sense. And he meant 30 days with no work. Like, I'm not answering a phone call, I'm not returning text, I'm returning an email. I am invisible for 30 days. And the reason he said 30 days, which makes a ton of sense, is that a business goes through a full life cycle in 30 days. You know, and the same that you would a full year in 30 days. You close new deals, start projects, you finish projects, you collect money, you pay money. Everything generally has to happen in a 30 day cycle for the most part. So if you can get through 30 days, arguably the business can actually get through whatever. I also changed my language and I went from saying I want the business to survive without me, and I started saying I want the business to thrive without me. I want to show up and people be like, what do you do here? You know, And I'm not saying we're completely there, but we're really, really close to that now. Because I probably only spend maybe 20 or 30% of my time in the business at this point. And arguably other people could replace that if they really needed to. Even, even on podcasts, like Logan, our new director of growth. He's awesome at podcasts. He is. He could do them without me. I just like to do them. And. But that book changed my mindset on it. And it, at first I felt a little, I don't know, like, selfish that I was going to take 30 days off. But he, he reminds you in the book that it's not just about you having a vacation because in fact, most entrepreneurs really struggle to take 30 days off. It's actually very hard. Uh, not. I'm like, let me get back to work. Like, I like to work. You know, I might have a problem, but, but, but it's because it's for the good of the team. Because now if we street get hit by the bus, there will be some collateral damage of that. But, but the business could carry on. It is fully capable at this point of operating, I think, for a very long time without me here at all. And part of that's actually really hard, like as you work towards it, because part of it, you're like, sometimes you show up at a thing and you're like, what am I even doing here? You don't even need me anymore. And so you actually have to kind of redefine your own purpose and your own value. Because so as entrepreneurs and as business owners, so much our value is tied up in, you know, what we do every day.

Speaker B: I use your kinstrum.

Speaker C: You're like, Wait, you don't need me to do that for you.

Speaker B: I don't, uh, you like that in an office space when those consultants come in, those exactly what you say you do around here.

Speaker A: That's the current situation in the US Government, what we want, Right.

Speaker B: Your teacher will send you an email saying what? Give us five things you did last week.

Speaker C: That's right.

Speaker A: Or it's like when, uh, on the Office where, gosh, who was it? It was like Jim and Michael, I think, had split the role of manager. They're like co managers and then they got bought out by other companies. She's like, so let me get this straight. Two of you do one person's job is, hey, what happens? They're like, yeah, basically. Well, as I'm landing the plane for the show, one of the things I love to hit on a little bit is kind of where we're headed anyway, which is work life, balance. Uh, what does that even mean? And I'd love to hear from both you, what does that even mean to you, number one? And how has that changed through different seasons? You both got wives, you both got kids, you know, and you're probably both a little bit of workaholics like I am.

Speaker C: Yeah.

Speaker A: And so how has that been, you know, defined for you over time and, and what does it look like currently for you as life?

Speaker B: I follow the. I think it's Dave Ramsey's philosophy on that. Uh, and maybe you told me or I heard it at a Ramsey conference is it's, there is no work life.

Speaker A: That's true.

Speaker B: There's no such thing. And when people say that, well, you really don't know what you're talking about. It's a blender.

Speaker A: That's right.

Speaker B: Or, or it's seasons. So I, I ebb and flow out of seasons where I can, I can knock off at five or sometimes I'm up there till eight o' clock at night and Beck, you gotta cook dinner. I ain't gonna make it. You'll eat without me. I'll see you later. You know, but I try not to make that the norm. That, that can't be the norm or you're going to have other problems. Right. So you can, you can ebb and flow there. To me, there's not a balance. It's. It's a blender. It's all mixed in together. And I just like, I'm trying to be focused on being present where I'm at in that moment. Right from, um. I want to leave here after this. I'm gonna go coach 8U girls softball. And I'm gonna be focused on that moment. You know, I think that's the key is being present in the moment. Now if you are working 60, 70 hours a week, you're working on Saturday, you're working on Sunday, that, that like, that can't be sustainable. But even like, like Ramsey's reference is really good when it, when it's conference season, it's bananas. You know, he wasn't going to the kids events and that was just understood. But when it wasn't conference season, like he was fully involved, you know. So that's where, that's the way I try to approach things is be involved when you're there. Don't. I don't always do it well me, that's good.

Speaker A: I'd say for us, my wife and

Speaker C: I, she worked up until this last year and it was tough then because she had a job that was demanded. I'd have one and that would cause some conflict if. But you know, we're like we got to do it, it's just got to get done sometimes it is what it is. And so we've gotten used to that. But a lot like what Caleb's saying is uh, anymore I just try to, I do what I have to do and then everything else. If I don't need to do it today, then I won't and I will spend time with family or I try to be present but like he said, I don't have a timeframe that I work. I will check my emails in the morning and have coffee with the wife and I'll answer what needs answer. But it's a slow roll for me because I work from the house now unless I have a meeting to go to or somewhere I have to be and then it's just understood. But now she doesn't work so it buys me some flexibility. Like today's a bad day. Today I'm working on nine. Mhm. Maybe I didn't get going until nine in the morning. So I try to give back on different sides of the day when it's when the time is there so that when the time isn't I have to do what I gotta do. Because now that I'm doing the income it's like I gotta execute. Uh, but I still gotta make sure she has time, family has time. So we try to make sure it's on the calendar when the kids hockey games are or their flag football. And so that I'm like okay, I can't over book here. And you know what?

Speaker B: Entrepreneurship, owning A business does give you, if you've, if you've played your cards right. So, Peter Mitchell, we, we work fully remote now. We don't have an office. So I, I'd go with my wife to pick the girls up. We got these little electric lights with two seaters on them. We go pick the girls up from the bus stop. A lot of days if, if you're doing a regular 9 to 5 job, you don't get to do that. We're taking this trip out west for 30 days. Now part of my ability to do that is I got a partner that can manage things while I'm gone.

Speaker A: Sure.

Speaker B: But if you have a regular nine to five, you can't do that. So there are benefits to being an entrepreneur and that, that, that kind of work, like balance, if you will, whatever, if you want to call it that, that you do get to go do some things. I'm coaching my daughter's softball team. My other daughter is in golf. So on days that she's on the course, it's, it's before the working day is over, I'm out there walking the course with her, you know. So now I, uh, do get some phone calls about business, you know, guys on the job. Something's gone wrong. Hey, what do you want us to do? I'll take that call while I'm out there, while she's here or something, you know. But it, it does afford you some things like that where you can be present with your kids. Where, like I'm there in the morning, you know, when they're getting ready. Not, not a lot of dads get to do that. They're out by 7am or something, you know. So I work out early. I'm in Jen at 6, home by 7:15 and drinking coffee and making sure they're getting ready and you know, dealing with all the. So they're minor, you know. Coming up on 11 and 8. You remember those years where it's like a mad house in the morning, like somebody's crying somebody's tears all over the place. They can't find their shoes. Nothing matches. You have holes in your jeans. Like, what are you doing with holes in your jeans? You know. But it's fun to be able to experience that and be present for your kids. And we're both getting to experience that. And I, I think that's one of the advantages of entrepreneurship. If you do it right and you be present when you needed to be

Speaker A: present at the end of the day, you, uh, you have earned that because you were willing to Endure the hard days. In the beginning.

Speaker B: Yeah. In the beginning it wasn't like that, right. No. You know, we're on the other side of it.

Speaker A: That's right.

Speaker B: You know, in, in some ways.

Speaker A: But that's why I think that's why I love talk doing this show and having comedy's conversations. Because I think a lot of times, especially on the Internet, all people show is the glamour of the other side.

Speaker B: Yeah.

Speaker A: After you've already like endured the valleys and not that there's not more valleys ahead because there's always a. If you're on the mountaintop, there's always a valley somewhere. But at the same time I think people, they over glamorize the reality of it and it's like, gosh, almost nothing good doesn't come with some hard work.

Speaker B: Yeah. You know, you can't be watching the, what you see on Instagram and all that stuff. That is not real business. Like it's like getting some relationships with some business owners that are in your field locally and talk to them and you're going to realize real quick they are all having the exact same problems you have. And you talk to. Okay, how do you deal with that? Because I'm in that right now. You know, what do you do to help that customer or something like that. And it gives you ideas, also gives you some insight into what your competition is doing. So we're. I got a few guys that are roofers that I'm also friends with and they've been really open with me because they've been doing it for longer about how they handle things and stuff. So talking to those guys and having someone that you can talk to like that is super helpful as well.

Speaker A: Yeah. Getting uh, people getting in community like that is, is just huge.

Speaker C: Yeah.

Speaker A: I was gonna say part of what I do, like I've had some, some

Speaker C: guys ask me so. But you go, you know, you might leave in the afternoon, go shoot for a little bit or something. But yeah, but I'd also be here till 9 o' clock at night if something needs done. No, like you will be paid on a payroll. Payroll will get done. You've uh, never, never missed a check. Right. And some nights if you were to actually clock in and see when I time. Time stamped some emails through a. Oh, he was. So I give it back when it has to come back and there's just when needs done, you gotta get done.

Speaker A: I had a guy one time say to me, he said it was on my team many years ago. He's like, my wife doesn't even know what you do. And I was like one M for one. That's a real chicken thing to say. Why don't you just say that you don't know what I do. And number two, what I do is make sure you have a paycheck in the bank account every Friday. That's what I do.

Speaker B: We've had two employees that are now former employees say that they bought our trucks and like they, you know, so Peter and I, we started this business with our personal trucks. Right. Beat the crap out of the shirt. 300,000 miles wore them out. They weren't company trucks. We didn't get money back.

Speaker C: That's right. That's right.

Speaker B: So we, we are finally with Both with over 300,000 miles on our trucks. We go buy new trucks. Right. Well, the company's doing better. We can afford it.

Speaker A: Sure.

Speaker B: We get a Bose R Ford actually.

Speaker A: Yeah.

Speaker B: And you buy new trucks and then, you know, you hear an employee say, oh, uh, I. My. All my sales bought that truck for you. Well that, that didn't last long. Another boys of the same thing. And it just, you know, nobody's there for the sleepless nights, the medication for anxieties, the ambiance so that you can sleep through the night. Like where for me, for me when it raised. I, uh, deal with attorneys and lawsuits and like when it rains, I mean I. Anxiety goes through the roof when it rains because I know new customers are going to call. But I know we've got some roofs out there with some mistakes.

Speaker A: Sure.

Speaker B: As we will say we put on 200 roofs a year. We don't put on 200 perfect roofs a year.

Speaker A: Sure.

Speaker B: And a uh, nail, one nail of the 8,000 that we put on a roof is in the wrong spot and that's a leak.

Speaker A: Yeah.

Speaker B: Right. So I know we're going to get a call when we get these severe rainstorms. So my anxiety goes to the roof.

Speaker A: Those guys don't have to deal with thinner now.

Speaker B: So it's, it's infuriating when people don't understand. I think you know, you know they, they call it like an overnight success. Right. Well, you weren't there for the prior 10 or 15 years. What do you mean overnight?

Speaker A: Randy says you bust your kale for 20 years and then you're an overnight success. Right. A couple things you said that I'd love to call out as we just kind of land the plane. One is just being present in the moment, being where your feet are. There have been plenty of times where my wife has Said to me, you're here, but you're not really here. And I've been there. That's. That's a tough critique, you know, and it's true.

Speaker B: And it's true, it's true.

Speaker A: It's true. And it's. And it's. But she also understands the burden of it all, you know, and has. And has stuck with me for, as of today, 22 years. And so I'm trying to still get better at this. I think it will just be a perpetual effort. I don't think it will ever be an achieved thing of just be where your feet are. The other thing you talked about, or both y', all really was this idea of, like, seasons, Seasons of business, seasons of life, seasons of family. Um, I always say that the greatest cause of all relational strife, whether it's marriages or friendships or partnerships or clients, is misplaced expectations. If I expect this and you expect that, and those things are too far apart, we have a problem. And communication is the bridge that connects those expectations. You all both basically said this, which is, you know, there are nights where you go, I just got to stay late. I'm m gonna be here for however long, and. And I'm gonna do my best to get home when I can. And thankfully, like, I'm married to somebody who's willing to go, all right, I got it. Like, uh, you know, do what you need to do, but it can't be every night if it's every night.

Speaker B: Yeah.

Speaker A: What do we think you're doing, you

Speaker B: know, if you're the sole breadwinner at home? I think you are, right? Yeah, so I am now. My wife went part time as a pharmacist, so I'm, you know, same with, uh, his wife, uh, retired, if you want to call that. So we're the sole breadwinners. And, uh, so now my wife understands because she hears the conversation. I work from home now, so she hears. She's like, my goodness, how are you dealing? So, like, you know, when you're the sole breadwinner, sometimes you do have to step out of a family thing. Like, I gotta deal with this right now. Because there's a lot of money on the line. If I don't. This could go horribly awry if I don't deal with this right now. You know, again, time and a place. And. And hopefully, if you're communicating with your wife well, she understands that. And if you're not abusing it because you can't abuse it and everything you have to step out for, you know, that's not good either, but no doubt, you know, it's a blender. It's. There's nothing better.

Speaker A: It is a little more spinach than visual. More ice cream.

Speaker C: I've been on vacations where Caleb's comments said, we gotta pull the plug on a guy. And I had to learn. I got to pull off what we're doing and log in and pull the. Or don't, you know, lock them out of all the things.

Speaker A: Well, I said we were going to go 20 or 30 minutes, and we're well over that time. That's usually the sign of a good podcast and a good conversation. I talk to you guys all day. It's been awesome to watch you grow and scale and learn and improve over time and struggle through hard days and. And get better and better and better. And so I'm proud to know you and be a friend and, uh, thankful to have you as client and get to get to work together. We don't want to get directly working as much anymore, but it's been really cool. So thanks for being on the show.

Speaker B: Yeah, we'd appreciate the partnership with you guys.

Speaker C: Thanks for being here.

Speaker A: Yeah, thank you.

Related episodes across the Index

Other episodes covering the same guests and topics, from across The B2B Podcast Index.

  • From Backpacking to Boardrooms: A CFO's Journey with Christina TemmeBooks To The Boardroom · on Delegation and team development62 / 100
  • Episode 206: Dissecting the CTO Role Misconceptions, Hiring, and the Age of AI with Jay DalkeCTO Confessions Brought to you by IT Labs · on Problem-solving methodology59 / 100
  • Right People, Right Moment: How Beth Ward Studios Uses Working Genius to Lead BetterStepping Into your Leadership · on Delegation and team development47 / 100
  • Stop Being the Leader with All the Answers - E65Leadership Unlocked · on Problem-solving methodology46 / 100
  • 76 \\ The Entrepreneur Game Plan Every Executive Needs for Time and Financial Freedom (Your Ticket from Corporate Exec to Business Ownership)MOONSHOT ENTREPRENEUR · on Christian business values39 / 100

More from Building a Business that Lasts

All episodes →
  • Win at Work and Succeed at Life with Michael Hyatt65 / 100
  • Scaling from $46k to $20m+ in just a few Years
  • The Reality of Growth: Leadership and Transformation with Craig Carder
  • Letting Go of Control: The Importance of Leadership, Systems, and Processes with Emily Floyd
  • Business as a Ministry with Mike Sharrow
Explore the best B2B Leadership podcasts →
All Building a Business that Lasts episodes →