Breaking Banks · 2026-06-04 · 43 min
In This Episode Financial institutions (FIs) are currently navigating a "perfect storm" of technological, market, and consumer shifts. They face a multi-front war: constant economic and regulatory pressure, soaring consumer expectations for 24/7 personalization, and the existential threat of megabanks with massive tech budgets. To survive and thrive, FIs must move beyond "pilot purgatory" - where 95% of generic AI pilots fail - and adopt a banking-specific AI workforce,an AI-powered intelligence layer for modern banking. In this episode of Breaking Banks host Jason Henrichs is joined by Dan Michaeli, CEO & Co-Founder of Glia, a digital customer service and banking AI platform serving over 700 FIs, and Madeline Fredin, SVP of Growth & AI Transformation at Alloy Labs to explore how a self-learning institutional brain unifies data across the organization. By starting with the contact center - the richest source of unstructured interaction data - banks can build a foundation that shifts their entire operation from reactive service to proactive growth and agentic workflows.
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