BetaTalk · 2026-08-18 · 1h 8m
Send us Fan Mail In this episode, Nathan speaks with Guild engineers Michael Waring ( Bromley Energy ) and Liam Knowles ( The Heating People ) about the daily realities of working on the tools in modern heating engineering. They move past surface-level talk to explore what it actually takes to run and grow a high-standard heating business today. Key discussion points include: The Recruitment Struggle: Why finding installers with the right work ethic, care, and attitude matters far more than baseline qualifications. Managing the Workload: How elite installers balance surveys, admin, and on-site labor using 30-minute triage calls and AI phone receptionists. MCS & Accreditation Realities: Navigating certification schemes, paperwork, and quality management systems as an established installer. Evolving Skills & Tech: Moving from gas boilers to heat pumps and air-to-air systems, tackling product shortages, and managing post-installation handovers. The Future of Training: Rethinking traditional college apprenticeships, on-the-job learning, and where manufacturer support needs to step up. An authentic look into the modern heating trade directly from those doing the work every day.
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