Back on T-R-A-C-K · 2025-11-03 · 53 min
Customer Success is changing fast: automation, dashboards, AI… but Ruth Wisniewski believes the real differentiator is clarity with empathy. As Senior Director of Customer Success at Vehlo, Ruth has led her team through major change - building systems that scale and relationships that last. Today on Back on T-R-A-C-K , we talk about: Coaching with compassion while holding accountability Defining success beyond retention and NPS Aligning Product, Sales, and CS so customers actually feel the difference This episode is a must-listen for leaders growing teams through transformation. Click here to view the episode transcript.
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