Agency Intelligence: The Insurance Podcast Network · 2026-06-09 · 28 min
The agencies that figure out Gen Z first will have a serious edge. As part of the Virtual Intelligence series, Jason Cass sits down with Juan Rueda, Managing Director at Virtual Intelligence, to break down what it actually takes to lead, train, and retain a Gen Z workforce. Key Topics: Why Gen Z's tech fluency and questioning mindset are underused agency assets How Juan built a virtual employee training program without being a licensed agent Agency Training Institute: training people to get licensed and do the job Why Gen Z thrives with ownership, fast feedback, and clear standards Owning an outcome vs. completing a checklist and why it matters Why job hopping usually reflects a broken system, not a broken generation Structured training programs as the key to retaining young hires How rising costs and eroded company loyalty reshaped Gen Z's work expectations Five reasons insurance is an ideal career for young people Juan's closing challenge: stop assuming Gen Z is the problem Reach out to: Juan Rueda Jason Cass Visit Website: Virtual Intelligence Agency Intelligence
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