← The Index

Topic

mobile ordering

A guide to the best B2B podcast coverage of mobile ordering - the shows and 1 episode that go deepest, ranked by substance, not downloads.

Best episodes on mobile ordering

  1. How Shake Shack Balanced Digitalization with Its Hospitality Ethos

    HBR On Leadership · 2026-05-27

    75 / 100

    …can a company known for hospitality embrace digital innovation without losing its soul? The case takes us inside the company's journey as it grapples with digital tools like self service, kiosks, mobile ordering, and AI, all while navigating labor changes, personalization, and preserving its signature guest experience.…