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Topic

Member obsession

1 B2B podcast episode that cover Member obsession, ranked by substance score.

  1. Feedback Is Just the Start: How Acting on It Increased Zipcar’s NPS by Over 50% | Nishaat Vasi, CPO

    LaunchPod · 2026-06-23

    54 / 100

    …Let's set the context that you walked in, what drove you to say, "Hey, everyone, we need to look back and really drive this concept of member obsession again and, and really double down on this idea that we're going to infuse customer feedback into our DNA"?…