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Knowledge base articles

A guide to the best B2B podcast coverage of Knowledge base articles - the shows and 1 episode that go deepest, ranked by substance, not downloads.

Best episodes on Knowledge base articles

  1. Why and how an AI agent won a customer service award

    The CX Pod · 2026-06-30

    73 / 100

    …for some was not quite there and for others it was fantastic and we were able to choose one of the best ones that we could find and essentially we found that we could give this you know 15,000 knowledge base articles and overnight it would know everything about our product which helped answer a lot of the questions and alleviate a lot of that initial training burden and kind of the Q&A type of side of these calls.…