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knowledge base

A guide to the best B2B podcast coverage of knowledge base - the shows and 15 episodes that go deepest, ranked by substance, not downloads.

Best shows on knowledge base

Best episodes on knowledge base

  1. Will AI Replace Technical Writers? The Future of Docs with Steev Kundukulangara

    Knowledgebase Ninjas · 2026-06-30

    75 / 100

    …peaker C: Welcome to the Knowledge Based Ninjas podcast where Gauri Ram Kumar of document 360 finds the best SaaS self service knowledge bases in the world and then interviews their creators.…

  2. Writing Clearly in the Age of AI: Lessons from Stripe’s Ryan Young

    Knowledgebase Ninjas · 2026-09-09

    65 / 100

    …Welcome to the Knowledge Based Ninjas podcast where Gauri Ram Kumar of document360 finds the best SaaS self service knowledge bases in the world and then interviews their creators.…

  3. Ep. 53: Proactive customer support through community building at Drift [Feat. Ben Gardner, VP of Customer Support at Drift]

    Support Insights Podcast · 2023-07-19

    63 / 100

    …And so we've got what we call a knowledge base there where it's going to be very specific questions that have come up before that'll guide a customer through that information.…

  4. Top 10 Customer Support Triage and Resolution Agents

    Agentic AI at Work: The Future of Workflow Automation · 2026-06-27

    57 / 100

    …The best tools don't just regurgitate FAQs, they draw on your entire knowledge base and ticket history to generate informed answers.…

  5. Nobody Told Her To Build It

    The Ownership Advantage w/Tanner O’Brien · 2026-07-01

    52 / 100

    …The second thing was a knowledge base.…

  6. No One Wants to Submit a Ticket: Role of Documentation with Rachel Johnson, Ripple

    Knowledgebase Ninjas · 2026-04-28

  7. Numbers vs. Narratives: Measuring Documentation the Right Way with Sadhana Suresh, IONOS

    Knowledgebase Ninjas · 2026-03-03

  8. Writing Is the Smallest Part of Technical Writing: Understanding the Broader Role with Strahinja Milošević, Bitvavo

    Knowledgebase Ninjas · 2026-02-24

  9. How Content Structure Directly Impacts AI Accuracy with Rahel Bailie, Content Seriously

    Knowledgebase Ninjas · 2026-02-10

  10. Rethinking Content Evaluation in the AI Era: Insights from Netra Pawar, Meta

    Knowledgebase Ninjas · 2025-10-28

  11. Exploring AI in Technical Writing with Jason Christie, Shopify

    Knowledgebase Ninjas · 2025-10-14

  12. AI’s Role in Redefining Processes and Workflows

    Knowledgebase Ninjas · 2025-02-12

  13. Your User Is Already Angry: A Chat with James Beach

    Knowledgebase Ninjas · 2026-08-27

  14. Why Human-Written Docs Are the Best AI-Optimized Docs - Gareth Brinn

    Knowledgebase Ninjas · 2026-08-19

  15. Why Humans Shouldn't Write First Drafts - Prince Eze Onyeanuna

    Knowledgebase Ninjas · 2026-08-11