[WiCS PowerUp Masterclass S2:E2] AI as Your CS Co-Pilot: How CS Teams Are Driving Real Impact

Women in Customer Success Podcast · 2025-06-02 · 47 min

Episode notes

Text us your questions and thoughts! Welcome to another Women in Customer Success limited edition episode, where we bring you an exclusive PowerUp Masterclass in partnership with our friends at Gainsight. In today’s conversation, we tackle AI's biggest myths, explore practical use cases, and discuss how leading CS teams are already leveraging AI to mitigate risk, personalize at scale, and drive revenue growth. You’ll hear lots of practical examples of the daily use of AI in customer success. Buckle up and tune in. Featuring Eduardo Amorim, VP of Customer Success, Sendcloud Kate Neal, Senior Director of Customer Success, Gainsight Marija Skobe-Pilley, Founder of Women In CS Follow Eduardo on LinkedIn: Follow Kate on LinkedIn: Learn more about Gainsight: __________________________________________________ About Women in Customer Success Podcast : Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow: Women in Customer Success Website - LinkedIn - linkedin.com/company/womenincs Host Marija Skobe-Pilley LinkedIn -

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