138 - From Fashion to Customer Success: Melissa Garcia's Inspiring Career Journey

Episode notes

Text us your questions and thoughts! How do you pivot from fashion to a leadership role in Customer Success with no SaaS experience? We kick off Season 5 with Melissa Garcia , Senior Director of Member Success at Chief . Melissa joins us to share her unconventional journey from a career in fashion merchandising to becoming a leader in Customer Success. She opens up about what it really takes to break into SaaS, how she built confidence in a completely new industry, and why leading with empathy is her greatest superpower.

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