134 - How Psychology led me into Customer Success - Emma Lampert

Episode notes

Text us your questions and thoughts! How can a background in psychology and neuroscience shape a career in customer success? I had the pleasure of speaking with Emma Lampert, a customer success leader and yoga enthusiast. We talked about Emma's background in psychology and neuroscience, where she initially aspired to be a research scientist focused on abnormal brain development. Emma is a fractional leader for SaaS start-ups, focused on helping businesses grow through smart customer acquisition and retention strategies. She works with founders to create go-to-market plans that close big deals and build strong relationships with customers. Emma shared some of the most important lessons she has learned throughout her career, particularly the value of embracing failure as a part of growth.

• [WiCS PowerUp Spotlight] The Customer Success Talent Playbook58 / 100
• 150 - Building Customer Success Skills That AI Can’t Replace61 / 100
• 149 - It's Not You, It's Them: The Art of Being Tenacious and Not Giving Up51 / 100
• 148 - AI And Empathy In Customer Success
• [WiCS PowerUp Masterclass S2:E4] The Future of CS: Biggest Takeaways from Pulse Europe