131 - Career Transition: Moving From Sales to Customer Success - Sara Arecco

Episode notes

Text us your questions and thoughts! What's it like to move from sales to customer success? My guest Sara shares her career journey, how she moved from sales to CS, and how she's building strong customer relationships. Sara Arecco is the head of customer success and experience at Antavo, and a mentor at Women in Customer Success. Sara shares her experiences of moving from sales to customer success, the challenges of transitioning from a peer to a leader, and the importance of collaboration across departments. We also talk about her approach to building strong relationships with customers and how she fosters a supportive team environment, how she deals with leading a diverse team and imposter syndrome. In this episode: Sara's career journey Transitioning from sales to customer success Building a customer success team Building relationships with customers Leadership strategies and team dynamics Collaboration across departments for success The importance of customer feedback Tune in to hear more about Sara's journey and how she approaches the challenges of customer success in a tech company.

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