125 - How to Transition From Academia to Customer Success - Charlotte Jupp

Episode notes

Text us your questions and thoughts! Curious about what it takes to transition from the world of academia to an entirely new career in customer success? In this episode, Charlotte takes us on an incredible journey from the halls of Oxford University, where she earned her PhD, to the world of customer success - leading teams in the heart of New York City. Charlotte Jupp is the VP of Customer Success. She empowers and advises cybersecurity teams and C-suite stakeholders on how to strengthen their control and risk analysis across cybersecurity domains, allowing for security posture determination, prioritisation, and measurable improvement, driving product value, adoption, and usage. Charlotte leads teams to achieve exceptional ARR growth and customer retention with a hands-on attitude.

• [WiCS PowerUp Spotlight] The Customer Success Talent Playbook58 / 100
• 150 - Building Customer Success Skills That AI Can’t Replace61 / 100
• 149 - It's Not You, It's Them: The Art of Being Tenacious and Not Giving Up51 / 100
• 148 - AI And Empathy In Customer Success
• [WiCS PowerUp Masterclass S2:E4] The Future of CS: Biggest Takeaways from Pulse Europe