109 - How to Lead as an Executive: Skills, Style & Confidence Tips - Ursula Llabres

Episode notes

Text us your questions and thoughts! In this episode of the Women In Customer Success podcast, my guest is Ursula Llabres, the Global Director of Customer Growth and Commercial Sales at Reality Labs, Meta. Ursula was one of the founding leaders of customer success practice (being one of the first 10 in CS at salesforce.com back in 2005) and has since transformed and led high-performing global teams at some of the top tech companies like Oracle, Salesforce, Box, Microsoft, InsideSales and now Meta to name a few. We talk about how to reach an executive position and the important senior management skills needed for an executive-level position. Whether you're just starting out as a Customer Success Manager or you’re an experienced manager, Ursula shares helpful information that will help you get ahead. Ursula gives tips on communicating with authority, articulating thoughts and ideas clearly and effectively, and how to be confident as a manager. She also advises how to dress like an executive and the right executive style to help you look and feel professional.

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