Win Big at Franchising Podcast · 2026-06-01 · 28 min
Most franchise systems have training manuals, onboarding programs, videos, and operational resources. So why do so many still struggle with inconsistent execution, employee turnover, poor customer experiences, and franchisees operating differently from one location to the next? In this episode, Charles Internicola and Nick Powills sit down with Doug Mark and Cassandra Mark of LearningZen to discuss one of the most overlooked challenges in franchising: creating consistent training and engagement as franchise systems grow. The conversation explores why training often breaks down at scale, the difference between simply providing content and creating accountability, how franchisee training differs from employee training, and why the most successful franchise systems treat learning and development as a long-term growth strategy rather than a compliance requirement.
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