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How telli Automates Customer Journeys Without Losing the Human Touch

What The Tech? · 2026-05-05 · 19 min

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Topics in this episode

AI agentsArtificial intelligenceAutomationresearchcall center

Episode notes

In our latest episode of What the Tech from Boast , we sat down with Philipp Baumanns , Co-Founder and COO at telli , to discuss how AI voice agents are transforming B2C customer journeys, and why the most successful entrepreneurs focus on solving problems they've experienced firsthand. Philipp's journey started on the other side of the entrepreneurship equation. He worked in venture capital and private equity, looking at companies from the outside. But he quickly realized the most interesting stories came from the entrepreneurs actually building the businesses. Backed by Y Combinator and Cherry Ventures, telli serves customers ranging from Sky (Comcast subsidiary) to Viessmann (part of Carrier) with a mission that resonates deeply with Boast's ethos: E nable businesses to achieve growth and scale without overextending their resources. Boast accelerates the success of innovative businesses globally with software that integrates financial, payroll, and engineering data into a single platform of R&D intelligence. Visit Boast.ai ,

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