We've All Done It · 2026-06-08 · 39 min
Dr. John O'. Brien joins the show to discuss the real-world impact of rudeness and incivility in both the workplace and at home. Discover the science, strategies, and cultural influences behind everyday interactions. Defining incivility and its unintentional vs. intentional aspects The psychological and physical effects of rudeness on individuals and teams How virtual communication can fuel misunderstandings and negative reactions The role of culture, region, and generational factors in perceived rudeness Practical techniques for leaders and individuals to address and reduce incivility Learn more about Dr. O'Brien: Today’s guest is Dr. John O’Brien, is a psychologist, professional speaker, executive coach, and author based in Portland, Maine. John’s work focuses on helping people and organizations bring more civility, calm, and compassion into everyday life. He is the author of “Rudeness Rehab: Reclaiming Civility in the Workplace and Your Home Space”, a book that blends humor, heart, and science to explore how we can stay grounded and kind - even when stress runs high.
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