Putting an AI in Team: Collaboration and Client Management with Alvaro Tejido

Episode notes

This week, co-hosts Jiaqi Pan and Rachel Ann Kreis speak with Alvaro Tejido , Sales Manager for Southern Europe & UKI at Pleo . Alvaro shares his insights on AI’s potential in transforming sales and organizational processes - with particular attention to cultivating and sustaining a focus on the entire client life cycle and empowering customer success teams to do what they do best. Join us as we discuss: Effective division of responsibilities between account executives and customer success teams The importance of hiring coachable candidates who naturally fit the company’s culture How to handle errors in AI - and what reasonable expectations for the tech should look like Advantages and potential challenges of implementing AI-driven self-service onboarding processes

• Looking Back: Season Wrap-Up with Jiaqi Pan and Rachel Ann Kreis43 / 100
• Up to Speed: AI’s Role in Onboarding Sales Reps with Mafalda Johannsen
• AI Object!: Using AI in Objection Handling and Sales Training with Andrew Leshak
• Tomorrow’s Conversations: ChatGPT-4o and the Future of AI with Hans van Dam
• Experimentation Excellence: AI Product Development with Isa Garate