Transform Your Workplace · 2026-06-23 · 40 min
What separates a leader people want to follow from one they're quietly escaping? Mark Miller, longtime Chick-fil-A executive and co-author of the bestselling book The Secret: What Great Leaders Know and Do , joins Brandon Laws to unpack the timeless leadership framework he helped develop over 25 years of research. With more than 700,000 copies sold and now in its fourth edition, The Secret has reached leaders in 32 languages because it's built on something most leadership books skip entirely: the character beneath the skills. In this conversation, Mark walks through the SERVE framework, a behaviorally grounded model built on five fundamentals: See the future, Engage and develop others, Reinvent continuously, Value results and relationships, and Embody the heart of a leader. He and Brandon dig into why character is the overlooked "turbocharger" of effective leadership, how most leaders learn by trial and error (and why that fails them), and why the best leaders never stop reinventing themselves. Whether you're a seasoned executive or a new leader trying to find your footing, this episode is packed with practical, proven insight you won't want to miss.
The Job Market Is Not Broken the Way You Think with Bonnie Dilber73 / 100We're Not Aliens. We're People - A Case for Belonging at Work with Zhou FangWhy Compliance Cultures Fail the People You Need Most with Beven ByrnesWhy Staying Busy Is Keeping You Stuck with Peter EconomyWhy Working Harder Was Quietly Breaking Her with Meghan French Dunbar