The Sales Readiness Podcast™ · 2025-06-26 · 26 min
In the latest episode of The Sales Readiness Podcast, our host, Ray Makela, Managing Director of Talent Development at SBI, is joined by Annie Stefano, Senior Training Consultant at SBI, to unpack their key takeaways from the recent Gainsight Pulse Conference. Ray and Annie share their firsthand insights on the evolving trends in customer success and enablement, highlighting the rising impact of dedicated customer education and the shift toward value-based outcomes. Key Takeaways: · The role of AI as a strategic partner to enhance customer journeys. · How customer education is becoming critical levers for customer success to achieve operational efficiency. · Why enablement leaders must evolve their teams to deliver outcomes-based value to drive growth.
The Missing Link Between Sales Playbooks and Performance46 / 100Predicting and Preventing Revenue Impacting MistakesEmbedding Customer Success into GTM: Where Strategy Meets ExecutionRedefining the Role of Customer SuccessUpskilling Frontline Sales Managers to Drive Sales Team Performance