The Retail Exchange podcast · 2025-12-11 · 49 min
In Focus | Online Luxury Retail CX. On the latest episode of our In Focus series recorded live at Fortnum & Mason’s flagship store in London and presented by Narvar - we sit down in conversation with Briony Yeates, Senior CX Manager at Seasalt Cornwall, Matthew Henton, Head of E-commerce at Moss, Kelly Corr, Enterprise Customer Success Manager at Narvar, and retail expert, Sarah Curran to explore the strategies and best practices to optimise the post-purchase experience, maximise customer lifetime value, and keep customers coming back. These industry leaders will share real-world examples and actionable advice on how to get the most value out of every customer relationship. Presented by Narvar
