The Operations Podcast with Fexingo · 2026-07-16 · 10 min
Episode 117 of The Operations Podcast dives into a high-stakes operations challenge: preventing drug diversion in hospital pharmacies. Lucas and Luna examine how a 500-bed teaching hospital in Ohio used a combination of RFID tracking, workflow redesign, and behavioral analytics to reduce drug diversion - theft of controlled substances by staff - by an estimated 90 percent over eighteen months. The episode walks through the specific process changes, from automated inventory cabinets to random cycle counts and data triggers that flagged suspicious patterns. It also discusses the human side: how the hospital balanced security with trust among pharmacy staff. Listeners will learn about the key operational metrics, the technology stack involved, and the cultural shift required to make the system work. This is a concrete look at how operations principles apply to a sensitive, high-stakes healthcare environment.
Other episodes covering the same guests and topics, from across The B2B Podcast Index.
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