The Operations Podcast with Fexingo · 2026-07-23 · 10 min
In this episode of The Operations Podcast, Lucas and Luna examine a major hospital pharmacy's battle against drug diversion, specifically opioid theft by employees. They break down the operational root causes - sloppy inventory tracking, unsupervised vault access, and a culture that looked the other way - and the surprisingly low-tech fixes that drove an estimated 90 percent reduction over 18 months. Lucas explains how a combination of RFID tracking for controlled substances, random cycle counts, and mandatory dual-sign-off for high-risk medications eliminated the most common diversion loopholes. Luna challenges whether the real change was technological or cultural, and they debate how much of the success was due to process redesign versus fear of getting caught. The episode closes with a reflection on what makes operational interventions stick when human behavior is the variable. Ideal for listeners interested in healthcare operations, inventory control, and the intersection of process and ethics.
Other episodes covering the same guests and topics, from across The B2B Podcast Index.
How a Steel Plant Cut Unplanned Downtime by 70 Percent with Ops82 / 100
How a Hospital Cut Readmissions by 25 Percent with Operations86 / 100How a Container Port Cut Dwell Time by 40 Percent94 / 100How a Coffee Chain Cut Employee Turnover by 50 Percent90 / 100How a Data Center Cut Energy Use by 40 Percent91 / 100
