The Modern Customer Podcast · 2026-05-26 · 25 min
Companies are embracing AI faster than ever before, and many leaders are realizing that successful transformation depends just as much on people and culture as it does on technology. This week on The Modern Customer Podcast, Dr. Michael Housman, AI builder, founder of AI-ccelerator, and author of Future-Proof: Transform Your Business with AI or Get Left Behind , shares practical ways companies can use AI to accelerate innovation, improve customer experience, and prepare for the future of work. We also discuss why successful AI adoption depends as much on leadership, employee buy-in, and culture as it does on the technology itself. Catch the full episode and check out Michael's book, Future-Proof: Transform Your Business with AI or Get Left Behind. Blake Morgan was called "The Queen of CX" by Meta. She is a customer experience futurist and author of three books on customer experience. Follow Blake Morgan on LinkedIn For regular updates on customer experience,
The Power of Pull: How Customer Demand Drives Business Growth70 / 100AI Digital Workers Are Getting Job DescriptionsHow Salesforce Is Bringing AI Agents Into MarketingAirline Customer Satisfaction Improving, ACSI Data ShowExperience Is Everything: The CX Strategy Gap Behind AI Adoption