The Mindtools L&D Podcast · 2026-05-28 · 37 min
Our Building Better Managers research identified that employees care about having an empathetic manager, but only half reported having a manager who was fair and empathetic. All is not lost. Empathy is a skill, and like any other skill, it can be developed. So what might that process involve? In this episode of The Mindtools L&D Podcast , Loren Sanders joins Ross G and Gemma to discuss: the difference empathy makes developing self-awareness to develop empathy tact as the expression of empathy. You can find out more about Loren and her book Empathy is Not A Weakness and Other Stories from the Edge at loren365.com . Ross referred to Self-awareness and empathy that Ross referred to : Whiteside, D. B., & Barclay, L. J. (2016). The face of fairness: Self-awareness as a means to promote fairness among managers with low empathy. Journal of Business Ethics , 137 (4), 721-730 In 'What I Learned This Week', Ross recommended C.J Cooke's gothic thriller A Haunting in the Arctic. For more from Mindtools Kineo, visit our website mindtools-kineo.com . There, you'll find out how we can help your organization build AI skills, and how our Skills Practice scenarios help build human skills.
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