The Just-in-Time Cafe Podcast · 2026-02-03 · 1h 1m
Today’s highlight is Tracy and Elisabeth's interview with Tony Dottino - author, consultant, and one of the rare people who was actually in the room when modern quality thinking was taking shape. Tony worked alongside legends like W. Edwards Deming, Joseph Juran, and Philip Crosby, helped shape what became the Malcolm Baldrige Award, and influenced early Six Sigma thinking - and he’s still at it. We’ll discuss what’s changed, what hasn’t, and what’s got him on television now! For Hot Apps, we’ll explore a mind-mapping tool that helps teams see problems in new ways. And for Q&A, we’ll unpack a deceptively simple question: What is a “shield,” and how can it help change agents actually change things? 0:00 - Intro 01:26 - What's on the Menu? 02:36 - Hot Apps MURAL Mind Mapping example 12:16 - Q&A What is a “shield,” and how can it help change agents actually change things? 23:22 - Featured Guest Tony Dottino 57:45 - Featured Resources UCSD Green Belt Program NEW Second Edition: The Problem-Solver's Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey NEW on Audible: Picture Yourself a Leader 5S Baby!, Ms. Fix-a-Lot's latest Lean Rap Video Thanks for Listening!
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