Building a Modern Pension Experience with UPP

Episode notes

Barbara Zvan, President and Chief Executive Officer of UPP, and Brian Gill, Chief Technology Officer, join host Jessica Hurley to discuss how the University Pension Plan is reshaping retirement administration across Ontario’s university sector in this episode of Future of Retirement. They take a detailed look how UPP was built from a clean slate to unify complex legacy pension plans, support growing member expectations, and create a more modern, agile foundation for long-term service delivery. The conversation also explores the role of cloud-based technology, configurable platforms, strong data quality, and collaborative partnership in managing complexity at scale. Lastly, Barbara and Brian reflect on how AI, plain-language tools, and a member-first approach can help deliver faster answers, greater confidence, and a more personal retirement experience for the future.

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