The Future of Hospitality · 2026-06-12 · 28 min
New graduates are fluent in AI, but fluent is not the same as competent. Learn how to hire, onboard, and train hospitality talent for an AI-first industry. In this episode Brian Hicks interviews Michael Goldrich and Mike Gamble on the future talent pipeline report. - See why the confidence and competence gap shows up the day new grads start - Apply the four T's of AI adoption: tone, tools, training, time - Use onboarding as a recruiting weapon, not an afterthought - Keep EQ and human skills at the center, at every level A practical playbook for leaders building an AI-ready hospitality workforce. Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience. Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality
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