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Index/Leadership/The Future Is Bright Podcast
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EP #72: Scaling Legal Services with Non‑Lawyers: Lowering Friction in the Legal Industry with Natalie Knowlton

The Future Is Bright Podcast · 2026-03-31 · 23 min

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Episode notes

What if the biggest barrier to justice in America is the legal profession itself and the solution begins by rethinking who is allowed to help people solve their legal problems? Chris Batz and Howard Rosenberg sit down with Natalie Knowlton of Stanford Law School's Deborah L. Rhode Center about the widening gap between the legal system and the people it is meant to serve. Millions of Americans cannot access legal help, including many in the middle class. Natalie argues the problem goes beyond funding. The structure of the profession itself limits who can deliver legal services and how people receive help. This conversation sits at the intersection of Legal Tech, Access to Justice, policy, and innovation. A central question drives the discussion. Should lawyers be the only people allowed to provide legal assistance? Natalie challenges that long-standing assumption. Many everyday legal needs involve simple processes such as filling out forms or navigating court procedures. Could trained non-lawyers and technology expand access where lawyers are scarce or unaffordable?

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