The FStech Podcast · 2025-11-05 · 16 min
As Global Capability Centres reshape the financial services landscape, one question stands out: how do leading banks balance in-house innovation with strategic partnerships to drive real transformation? In this compelling FStech video podcast, Bouke Hoving, Global CIO Wholesale Banking, ING and Sudip Lahiri, Executive Vice President and Head - Europe & UKI, Financial Services, HCLTech reveal how they're co-creating value through a hybrid model that goes far beyond traditional partnerships. Discover how ING is modernising its wholesale banking platform whilst maintaining customer centricity at its core. Learn why strategic partners are now seen as true collaborators, not just service providers, and how shared ownership drives innovation at scale. From AI and automation to talent strategy and core modernisation, this conversation explores the practical realities of digital transformation - including how organisations are evolving from GCC 1.0 cost centres to GCC 3.0 innovation hubs. Whether you're navigating cloud migration, platform standardisation, or building future-ready teams, this episode offers actionable insights on creating partnerships that deliver lasting impact.
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