The Enlightened Agent · 2026-05-11 · 32 min
In Episode 40 of The Enlightened Agent, Jason Keck sits down with Bill Devine and Jon Reynolds to explore how AI is moving from experimentation to real-world impact in insurance. Bill and Jon share the story behind Naitiv and their approach to helping carriers and brokers accelerate AI adoption by rethinking workflows, modernizing data, and building on platforms like ServiceNow. As the industry shifts from ideas to execution, the goal is simple: close the gap between innovation and production. The conversation dives into one of the biggest challenges facing insurance organizations today: AI is advancing rapidly, but most workflows, systems, and data structures were never designed for it. From underwriting and claims to onboarding and broker-carrier communication, they discuss why true transformation requires more than plugging AI into existing processes. They also explore how ServiceNow evolved from an IT ticketing platform into a broader enterprise workflow engine, and why Naitiv sees an opportunity to help the insurance industry modernize operations with AI-first infrastructure and orchestration.
Ep 42: Bryan Falchuk on AI, Claims, & What Happens When a Knowledge Business Has to Reinvent Itself68 / 100Ep 41: Alex Bond on Hiring for AI, Startup Mentality, and Who Gets Left BehindEp 39: Natasha Kiemnec on AI Risk, Underwriting, and Why the Human Still MattersEp 38: Reghan Brandt on Loss Runs, Automation, and Building in the Age of AIEp 37: Broker Buddha AI + Ryan Hanley on the Future of the Insurance Industry and AI