The Digital Transformation Playbook · 2026-06-10 · 12 min
AI can accelerate work, but it can also multiply clutter when obsolete processes stay in place. This episode examines strategic subtraction as a leadership discipline for improving AI value, capacity, and operating focus. It explores how leaders decide what to remove, redesign, protect, or simplify. TLDR / At a Glance • Strategic subtraction discipline • Automation before redesign risk • Workflow clutter and decision friction • The VITALS subtraction test • Capacity release and governance focus • Protecting trust, compliance, and learning AI can make your organisation faster while quietly making it worse. If we use copilots and agents to accelerate reports nobody reads, approvals nobody trusts, and meetings that never end in a decision, we are not transforming anything, we are scaling clutter. We take on the most common starting point for AI transformation and argue it is strategically dangerous: asking what can be automated. The better first question is tougher and far more useful: should this work still exist in its current form?
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