The Digital Transformation Playbook · 2026-06-14 · 23 min
Your AI can write a tidy email summary, but that is not the job. The real leap is from passive text generation to agentic AI that can read context, plan a sequence of steps, use tools through APIs, and execute actions inside real enterprise systems. That leap is thrilling, and it is also where most organisations hit the wall: plenty of pilots, very little production impact, and a growing fear of what happens when an autonomous agent is allowed anywhere near procurement, customer data, or payments.
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