The CX Cast · 2026-06-18 · 26 min
CX Summit EMEA brought CX, digital and marketing leaders together to challenge them to build the experience AI can t. We focused on earning trust, aligning teams, and turning experience strategy into something that actually operates at scale. We added an employee lens to our Total Experience framework to draw a clearer line between employee experience (EX), brand perception, and customer outcomes, and we leant into trust, empathy and the human foundations of AI. We sent producer Hannah out onto the conference floor with a microphone to find out what the attendees thought. Featuring multiple attendees: Mickael Subileau & Nicolo Broccati, Jungheinrich Service & Parts Adam Kaye, Sonata Software James O Connor, AmplifyXM Krishneel Naidu, Infineon Technologies Richard Prochazka, TheyDo Tina Lilje, Xenadi GmBH Adelita Artero, Netigate Deutschland
454: Make CX Strategy Stick With Interactive Learning59 / 100452: Practitioner Stories: Redesigning The B2B Enterprise For CX Led Growth At Expereo451: Embrace The AI Innovation Lifecycle450: Why Playing Games Makes Your CX Strategy Stick449: How AI Shifts Design Work To The Left