The Customer Experience Podcast · 2023-09-19 · 47 min
70% of people in the world deeply care about inequality and would like to see a more equal, fair and just world, but simply don't know how to get there. Our latest guest, Anna Dewar Gully , Co-Founder and Co-Chief Executive Officer at Tidal Equality , is fierce in the pursuit of passion, and admittedly obsessed with innovation. Together we explore the profound connection between justice, equality, customer experience, and employee experience. Anna shares a powerful and relatable example of how this theme surfaces in day-to-day experiences, and how inequality ultimately serves as a barrier to positive outcomes and impacts customer interactions. Join us as we discuss: Why inequality is a mammoth problem that exists in our society How equity and equality intersect Where the focus should be: plurality vs. singularity How effective consultation methods prevent costly mistakes in large corporations Why two CEOs are better than one, and the power of partnership in creating change More information about Anna Dewar Gully and today’s topics: LinkedIn Profile: Company Website: Additional Links: Elaine Dewar on LinkedIn ; Flywheel Digital ; Dr. Kristen Liesch
271. Leveling Up Customer Interactions via Genuine Care w/ Angela Alea70 / 100270. Establishing and Evolving a Chief Experience Officer Role w/ Saira Taneja269. Creating Unique, Authentic, and Local Experiences w/ Rina Johnson268. Experiencing You: Creating a Lasting Impression w/ Melissa Wright267. Self-Service vs Human Touch: Balancing Customer Sentiment w/ Michelle Randall