The CU2.0 Podcast · 2026-06-03 · 41 min
Send us Fan Mail Can a credit union be a credit union without human employees? Are credit unions, in the age of AI, at risk of losing the humanity that distinguishes them? In this provocative episode, keynote speaker Joshua Evans , who bills himself as an expert on the workplace of the future, talks about how AI is transforming credit unions, how parts of this are to the good, but, he insists, credit unions need to maintain their humanity. That’s a lot to think about but it’s thinking that needs doing today as - plainly - AI is transforming many workplaces, credit unions included. How often did you use AI yesterday? When a member contacts your credit union is he/she greeted by a human - or an AI bot? Incidentally, Google Gemini tells me that a credit union needs humans on its board. That’s non negotiable. An LLM or AI bot cannot be named to a board seat. And Gemini raises a philosophical topic: “The credit union movement is built on the ‘People Helping People’ philosophy. A 100% automated entity would likely struggle to maintain its tax-exempt status or its identity as a ‘cooperative’ if there is no human community to cooperate.” Listen up. Like what you are hearing?
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