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Index/Leadership/The Bridgecast with Scott Kinka
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From Plumbing to AI: The Evolution of Managed Services

The Bridgecast with Scott Kinka · 2026-04-21 · 35 min

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Episode notes

In this episode of The Bridgecast, host Scott Kinka welcomes Frank Scanga, Executive Vice Chairman at XTIUM - the powerhouse formed by the combination of ATSG and Evolve IP. With over three decades of experience in the managed services and cloud space, Frank offers a candid look at how technology leadership must evolve from "wrench turning" to driving actual business outcomes. The conversation dives deep into the current state of AI, where Frank reveals a startling statistic: 70% of AI projects fail because organizations take a technology-first rather than a business-outcome approach. From winning top honors in Gartner's Magic Quadrant for Managed Network Services to building an "AI Manager" platform to orchestrate LLMs, Frank explains why the "S" in MSP - Service - remains the most critical component of the tech stack.

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