
The Agent Leader Podcast · 2026-05-21 · 39 min
Agency leaders often focus on activity, accountability, and results, but what if the real issue is happening beneath the surface? In this episode of the Agent Leader Podcast, Brent Kelly sits down with sales call reluctance expert and master certified coach Connie Kadansky to unpack the psychology that silently holds producers back from prospecting, asking better questions, and confidently growing business. Connie shares why even highly motivated producers struggle with hesitation, how agency leaders unintentionally “contaminate” sales culture, and why awareness is the first step toward breakthrough performance. Together, Brent and Connie explore the hidden assumptions producers live with, the importance of coaching and development, and how the right assessment tools can dramatically accelerate growth.