Tech Scenes with Jeff James Martin · 2026-04-21 · 33 min
“What if we could read every piece of customer feedback, every single day?” In this episode of Tech Scenes Santa Barbara, Jeff Martin sits down with Ryan Millner, Co-founder & CEO of Unwrap, to explore how AI is transforming how companies truly understand their customers. Ryan’s journey spans early startup experience at Graphiq (acquired by Amazon) and years at Amazon helping scale Alexa’s intelligence systems - giving him firsthand insight into the power and limitations of natural language processing. That experience led to a simple but powerful idea: companies struggle to understand customer feedback at scale - what if AI could solve that? Unwrap was built to do exactly that. The platform ingests massive volumes of customer feedback - from support tickets, calls, surveys, and social channels - and turns it into clear, actionable insights for product, engineering, support, and executive teams. Companies like DoorDash, Stripe, and Southwest Airlines use Unwrap to stay in sync with what their customers are actually experiencing.
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