Tech means Business · 2024-02-22 · 23 min
Any organisation lives or dies on its communication abilities. In today's digital-first environment, connecting customers and companies via the channel they're most comfortable with is a critical operational component. With the advent of mature, cloud-based systems, an increasing number of businesses are migrating from on-premise VOIP systems to UCaaS or CCaaS platforms (unified communications as a service, or contact centre as a service). These advanced pieces of software let contacts and collaborations take place seamlessly as the participants shift from voice, to video, to text - even mid-call. But UCaaS means a whole lot more besides these engineering basics, and today's guest on the Tech Means Business podcast takes us through the details. Amir Hameed, Senior Vice President Worldwide Software Sales and Engineering at RingCentral, has a long career spent promoting high-quality customer and employee experiences. At RingCentral, his role is to make sure that call centre agents all over the world enjoy their work and give delightful customer experiences at every touchpoint.
