Tech Leaders Intel · 2024-04-05 · 56 min
Stephen Marjot understands what needs to happen in order to make business transformations in the BFSI field a success. Yes, the company must be fully committed, and risks must be mitigated, but it is equally important that transformations must help the staff make them happen as much as help families and small businesses thrive. In an increasingly digital world where customer demands are growing, transformations must be based around people internally rather than the other way around. Serving the colleague so they can serve the customer is how an organization ensures its own prosperous, sustainable, transformative outcomes. Join host Nick Goodwin on this illuminating episode of Tech Leaders Intel as he talks with Stephen about the vitality of framing transformations as journeys for both customers and colleagues alike using Appian low-code solutions. During his years of consulting in insurance and oil and gas retail, he set transformations in motion but didn’t get to see them through to completion. In his current position as Head of Change Centre of Excellence with Natwest .
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