Talking CX · 31 min
What if a robot could help you as a business owner do one small customer experience thing? And what if that thing was a very human and personal experience for your customers...one that's associated with a time long before email conquered the world? That one small CX thing? Say thank you! And do it in a simple way that expresses your authentic self. We discuss how with Rick Elmore, founder and CEO of Simply Noted , an amazing company and solution that we think every small business (and a lot of larger ones) should use. Simply Noted, with 400,000 website users per month, provides a powerful, low cost but high impact AI experience - a transformation solution providing handwritten notes. Highlights Rick's spectacular personal journey from University Arizona football player to an MBA who founded a tech startup. How handwritten notes transform experiences. Some of the robot, machine learning and artificial intelligence innovations, including 6 pending patents, that Simply Noted has pioneered. How people who receive a printed pseudo hand written note know that it isn’t real and the impact on their customer perceptions. What Simply Noted does to avoid all these issues. read more here
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