Blending Human Relationship Skills with AI Skills with Larry Durham

Episode notes

As organizations continue to invest in AI, what will make a workplace truly valuable in the future: technology or human connection? In the final installment of this three-part series on AI and the future of work, host Wendy Wiseman welcomes back Larry Durham, President of St. Charles Consulting Group, to explore what he calls the Human Lattice—a framework for balancing AI capabilities with the uniquely human skills that organizations need most. Larry argues that while AI can dramatically improve efficiency and automate many routine tasks, organizations risk commoditizing talent if they focus solely on skills and productivity. As AI continues to reshape work, leaders must intentionally create environments where employees can develop judgment, build relationships, innovate, and experience a sense of belonging. The conversation explores why removing tactical work doesn't automatically make people more strategic, the evolving purpose of physical workplaces, and how organizations can reinvest the time created by AI into stronger collaboration and human connection.