How Transparent Leadership Accelerates Change Across Modern TA Organizations with Meg Struble of ServiceNow

Episode notes

The pace of change in talent acquisition has never been faster, and leaders are being challenged to rethink how teams, tools and processes evolve. On this episode, Meg Struble , Senior Director of TA Transformation, Optimization, and Excellence at ServiceNow , joins host Ryan Dull to discuss Meg’s career path, her approach to leading transformation in TA and how her team is preparing for the future of recruiting in an AI-driven landscape. She also explains how ServiceNow’s rapid growth is reshaping TA priorities, why transparency and authenticity matter more than ever and how her team uses data and new models to guide smarter decisions. Key Takeaways: 00:00 Introduction. 02:38 Early work in university admissions sparks Meg’s path into TA. 04:35 ServiceNow streamlines work by unifying AI, data and workflows on one platform. 06:28 A role complexity model improves how recruiter capacity is measured. 08:44 Effective change hinges on clear communication and alignment. 10:40 Authentic, transparent leadership keeps teams aligned through complex change. 12:14 Admitting gaps in knowledge fosters stronger collaboration.