Systems That Set You Free: Interviews with Leaders in Consulting · 2026-08-13 · 15 min
Winning the client is only the beginning. The real test of a scalable consulting firm is what happens after the contract is signed. Can your team deliver excellent work consistently without every decision, deliverable, client update, and quality check coming back to you? In this episode of Systems That Set You Free , La Tonya Roberts shares five client delivery systems she learned during nearly 15 years inside Deloitte and Booz Allen Hamilton - and how to apply those same principles inside a smaller consulting or professional services firm. Because the goal isn't to build a big-firm bureaucracy. It's to build a delivery system that doesn't depend on you personally holding everything together.