Software at Scale · 2023-07-05 · 44 min
Nora is the CEO and co-founder of Jeli , an incident management platform. Apple Podcasts | Spotify | Google Podcasts Nora provides an in-depth look into incident management within the software industry and discusses the incident management platform Jeli. Nora's fascination with risk and its influence on human behavior stems from her early career in hardware and her involvement with a home security company. These experiences revealed the high stakes associated with software failures, uncovering the importance of learning from incidents and fostering a blame-aware culture that prioritizes continuous improvement. In contrast to the traditional blameless approach, which seeks to eliminate blame entirely, a blame-aware culture acknowledges that mistakes happen and focuses on learning from them instead of assigning blame. This approach encourages open discussions about incidents, creating a sense of safety and driving superior long-term outcomes. We also discuss chaos engineering - the practice of deliberately creating turbulent conditions in production to simulate real-world scenarios.
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