SMB Community Podcast · 2026-06-04 · 21 min
Discussion centered on the evolving role of Artificial Intelligence (AI) in the MSP technology stack, emphasizing the necessity for MSPs to deploy tools that can comprehensively manage AI, particularly concerning security and shadow IT. Multiple participants highlighted the lack of current solutions that aggregate and control AI activity via a single interface, with an explicit focus on the requirement to educate clients about AI privacy, security, and usage costs. The practical challenge of MSPs asserting thought leadership in AI was underscored, as was the complication of usage-based AI billing models leading to unexpected customer expenses. Supporting details were drawn from the recently released Kaseya State of the MSP report, which showed that customer acquisition remains the sector’s main challenge, with 71% of surveyed MSPs identifying it as their top concern. The report further found that only a minority of MSPs are executing effective sales and marketing strategies to educate clients.
Should You Give a Proposal at the First Meeting? SMB Sales Strategies Explored58 / 100When Employees Want More Money: Strategies for MSP OwnersShould Your MSP Offer a Single Plan or Multiple Options?Is EOS the Right Fit for Small MSPs? Strategies, Pitfalls, and Real-World LessonsHow AI Disrupts the Per-Seat Model for MSPs