S2 E4: SOC Operations and Metrics with Hayden Covington

Episode notes

In this episode of Simply Defensive, hosts Josh Mason and Wade Wells are joined by Hayden Covington from Black Hills Information Security. Hayden shares insights into his role at a Security Operations Center (SOC), discussing key metrics, challenges in SOC work, and the importance of communication with MSP customers. The conversation also delves into Hayden's new course on SOC foundations using Elastic and Jira, his experiences with public speaking, and the importance of personal documentation for productivity and problem-solving. - Hayden’s Webinar on Metrics in the SOC: - Hayden’s LinkedIn: - Hayden’s Course: 00:00 Introduction and Guest Welcome 00:18 Hayden's Background and Role at Black Hills 01:15 Importance of SOC Metrics 04:06 Challenges in SOC and Customer Relationships 09:19 Working from Home vs.

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